Risk and Compliance Manager | BPO | Cebu

Teleperformance; Cebu City; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Teleperformance in Cebu City is seeking an experienced Audit and Governance professional to lead end-to-end client audits, due diligence, and control walkthroughs across multiple accounts and geographies.

You will drive readiness by coordinating evidence, validating controls, and ensuring documentation is complete before audits commence. Strong stakeholder management and executive communication are essential for success in this role.

Qualifications

• Proven experience managing client audits and governance activities.
• Understanding of audit lifecycles, evidence reviews, and remediation tracking.
• Experience reviewing contracts and client requirements.
• Ability to manage multiple audits and competing priorities.
• Strong stakeholder management across business, operations, and support functions.
• Excellent verbal and written communication, including executive presentations.
• Proficiency with Excel, PowerPoint, and reporting tools.

Responsibilities

• Lead end-to-end management of client audits, onsite assessments, and due diligence reviews across accounts and geographies.
• Drive audit readiness by reviewing questionnaires, coordinating evidence collection, and validating controls.
• Act as main contact between clients, auditors, and leadership to ensure timely responses.
• Review contractual requirements and compliance obligations to ensure readiness.
• Identify potential control gaps and remediation needs before audits.
• Coordinate with cross-functional teams to support audit requirements.
• Manage multiple audits and track timelines, deliverables, and commitments.
• Review observations, drive root-cause discussions, and ensure corrective actions are closed.

Skills

Audit management

Stakeholder management

Communication

Analytical thinking

Excel

PowerPoint

Tools

Reporting tools

Job description

Job Description:

• Lead end-to-end management of client audits, onsite assessments, virtual audits, due diligence reviews, and control walkthroughs across multiple accounts and geographies.
• Drive audit readiness by reviewing audit questionnaires, coordinating evidence collection, validating controls, and ensuring documentation is complete and accurate before audits commence.
• Act as the primary point of contact between clients, auditors, business leaders, and support functions to ensure smooth audit execution and timely responses to requests.
• Review client contractual requirements, compliance obligations, and control expectations to ensure business preparedness and adherence to commitments.
• Proactively identify potential control gaps, documentation deficiencies, compliance risks, and areas requiring remediation before client audits.
• Coordinate with Operations, HR, IT, Information Security, Facilities, Finance, Quality, Procurement, Legal, and other stakeholders to support audit requirements.
• Manage multiple concurrent client audits while ensuring timelines, deliverables, and stakeholder commitments are effectively tracked and met.
• Review audit observations, facilitate root cause discussions, and ensure corrective actions are assigned, tracked, and closed within agreed timelines.
• Prepare and present audit status updates, executive summaries, and responses during governance reviews and audit closing meetings.
• Maintain centralized governance of all client audits, including audit trackers, findings, remediation plans, reporting, and leadership dashboards

Requirements:

• Proven experience managing client audits, compliance reviews, due diligence assessments, or similar governance activities.
• Strong understanding of audit lifecycles, audit questionnaires, evidence reviews, control validation, and remediation tracking.
• Experience reviewing contracts, client requirements, policies, and compliance obligations.
• Demonstrated ability to manage multiple audits and competing priorities simultaneously.
• Strong stakeholder management experience across business, operational, and support functions.
• Excellent verbal and written communication skills, including client-facing interactions and executive presentations.
• Strong analytical and problem-solving skills with the ability to identify risks and compliance gaps proactively.
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools
• Critical Competencies
• Client Audit Management
• Audit Readiness & Facilitation
• Stakeholder Management
• Contract & Compliance Interpretation
• Risk & Control Assessment
• Corrective Action Management
• Executive Communication
• Project & Program Management
• Cross-Functional Collaboration
• Governance & Reporting