Risk and Compliance Manager | BPO | McKinley

Teleperformance; Taguig; On-site; PHP 400,000 - 800,000; Full time

Job summary

Teleperformance is seeking an experienced Audit Governance Lead to oversee end-to-end client audits across multiple accounts and geographies. You will drive readiness, validate controls, and coordinate with cross-functional teams to ensure timely, accurate audit responses.

The role requires strong stakeholder management and executive communication skills, with a focus on risk identification, remediation tracking, and governance reporting.

Qualifications

• Proven experience managing client audits, compliance reviews, or governance activities.
• Strong understanding of audit lifecycles, questionnaires, evidence reviews, and remediation tracking.
• Experience reviewing contracts, client requirements, policies, and compliance obligations.
• Ability to manage multiple audits and competing priorities simultaneously.

Responsibilities

• Lead end-to-end management of client audits, onsite assessments, virtual audits, due diligence reviews, and control walkthroughs across multiple accounts and geographies.
• Drive audit readiness by reviewing questionnaires, coordinating evidence collection, validating controls, and ensuring documentation is complete before audits.
• Act as primary contact between clients, auditors, business leaders, and support functions for audit execution and timely responses.
• Review client contractual requirements and compliance obligations to ensure preparedness and adherence to commitments.
• Identify potential control gaps, documentation deficiencies, and compliance risks for remediation.
• Coordinate with Operations, HR, IT, Information Security, Facilities, Finance, Quality, Procurement, Legal, and other stakeholders to support audit requirements.
• Manage multiple concurrent client audits with timelines, deliverables, and stakeholder commitments tracked.
• Review audit observations, facilitate root-cause discussions, and ensure corrective actions are tracked and closed on time.
• Prepare and present audit status updates, executive summaries, and responses during governance reviews and audit closings.
• Maintain centralized governance of all client audits, including trackers, findings, remediation plans, reporting, and leadership dashboards.

Skills

Audit management

Stakeholder management

Analytical thinking

Executive communication

Tools

Microsoft Excel

PowerPoint

Reporting tools

Job description

Job Description:

• Lead end-to-end management of client audits, onsite assessments, virtual audits, due diligence reviews, and control walkthroughs across multiple accounts and geographies.
• Drive audit readiness by reviewing audit questionnaires, coordinating evidence collection, validating controls, and ensuring documentation is complete and accurate before audits commence.
• Act as the primary point of contact between clients, auditors, business leaders, and support functions to ensure smooth audit execution and timely responses to requests.
• Review client contractual requirements, compliance obligations, and control expectations to ensure business preparedness and adherence to commitments.
• Proactively identify potential control gaps, documentation deficiencies, compliance risks, and areas requiring remediation before client audits.
• Coordinate with Operations, HR, IT, Information Security, Facilities, Finance, Quality, Procurement, Legal, and other stakeholders to support audit requirements.
• Manage multiple concurrent client audits while ensuring timelines, deliverables, and stakeholder commitments are effectively tracked and met.
• Review audit observations, facilitate root cause discussions, and ensure corrective actions are assigned, tracked, and closed within agreed timelines.
• Prepare and present audit status updates, executive summaries, and responses during governance reviews and audit closing meetings.
• Maintain centralized governance of all client audits, including audit trackers, findings, remediation plans, reporting, and leadership dashboards

Requirements:

• Proven experience managing client audits, compliance reviews, due diligence assessments, or similar governance activities.
• Strong understanding of audit lifecycles, audit questionnaires, evidence reviews, control validation, and remediation tracking.
• Experience reviewing contracts, client requirements, policies, and compliance obligations.
• Demonstrated ability to manage multiple audits and competing priorities simultaneously.
• Strong stakeholder management experience across business, operational, and support functions.
• Excellent verbal and written communication skills, including client-facing interactions and executive presentations.
• Strong analytical and problem-solving skills with the ability to identify risks and compliance gaps proactively.
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools
• Critical Competencies
• Client Audit Management
• Audit Readiness & Facilitation
• Stakeholder Management
• Contract & Compliance Interpretation
• Risk & Control Assessment
• Corrective Action Management
• Executive Communication
• Project & Program Management
• Cross-Functional Collaboration
• Governance & Reporting