Revenue-Driven Customer Advocate

Apollo Io; Philippines; On-site; PHP 223,000 - 446,000; Full time

Job summary

Apollo.io in the Philippines is seeking a Customer Advocate Representative who thrives in a fast-paced environment and enjoys turning conversations into closed business. You will drive revenue through real-time chat and calls, acting as a product expert and consultative seller.

You will own the sales conversation from inbound inquiry to conversion, upsell relevant features, and collaborate with Product and Sales to improve the customer experience.

Qualifications

• 1–2 years of customer-facing experience (support, sales, or similar).
• Strong written communication skills in live chat or email.
• Organized, proactive, able to juggle multiple conversations in a fast-paced environment.

Responsibilities

• Drive revenue through live chat and calls by identifying buying signals and converting interest into sales.
• Ensure client satisfaction and success at all times.
• Own the sales conversation from inbound inquiry to conversion, ensuring customers realize the value of Apollo.
• Proactively upsell and cross-sell relevant product features that match the customer’s business goals.
• Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other KPIs.
• Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision.
• Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates.
• Be the customer’s internal advocate, collaborating with Product and Sales to reduce friction and improve experience.

Skills

Customer-facing experience

Written communication

Multitasking in fast-paced env

Adaptability with new tech

Job description

Apollo.io in the Philippines is seeking a Customer Advocate Representative who thrives in a fast-paced environment and enjoys turning conversations into closed business. You will drive revenue through real-time chat and calls, acting as a product expert and consultative seller.

You will own the sales conversation from inbound inquiry to conversion, upsell relevant features, and collaborate with Product and Sales to improve the customer experience.