Customer Advocate

Apollo.io; Metro Manila; Presencial; PHP 268.000 - 469.000; Jornada completa

Descripción de la vacante

Apollo.io is seeking a high-performing, sales-driven Customer Advocate Representative who thrives in a fast-paced environment and loves turning customer conversations into closed business. In this role, you'll drive revenue through real-time chat and calls, owning the sales conversation from inbound inquiry to conversion and proactively upselling features that align with the customer's goals.

You will join a team that values ownership, urgency, and continuous learning in an AI-native company.

Formación

• 1–2 years in a customer-facing role (support, sales, or retail).
• Organized, proactive, and able to juggle multiple conversations in a fast-paced environment.
• Clear written communication skills, especially in live chat or email.

Responsabilidades

• Drive revenue through live chat and calls by identifying buying signals and converting interest into sales.
• Own the sales conversation from inbound inquiry to conversion, showing value of Apollo.
• Upsell and cross-sell features that match customer business goals.
• Meet chat-to-close targets and monthly revenue quotas.
• Respond to inquiries within 30 seconds via chat and 4 hours via email.
• Collaborate with Product and Sales to reduce friction and improve customer experience.
• Be the customer's internal advocate across teams.

Conocimientos

Customer-facing experience

Strong written communication

Multitasking

Adaptable to new tech

Sales mindset

Descripción del empleo

The Role

Apollo.io is looking for a high-performing, sales-driven Customer Advocate Representative who thrives in a fast-paced environment and has a passion for turning customer conversations into closed business. In this role, you'll play a key part in driving revenue and accelerating conversions through real-time chat and calls interactions.

This is a dynamic opportunity for someone who is both a product expert and a strategic seller-someone who can deeply understand customer pain points, offer consultative solutions, and influence purchasing decisions during every touchpoint.

Daily Responsibilities

• Drive revenue through live chat and calls by identifying buying signals, delivering persuasive product insights, and converting interest into sales
• Go above and beyond to ensure client satisfaction and success at all times
• Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo
• Proactively upsell and cross-sell relevant product features that match the customer's business goals
• Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs
• Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence
• Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates
• Be the customer's internal advocate, collaborating with Product and Sales to reduce friction and improve experience

Minimum Qualifications

• Have at least 1- 2 years of experience working in a customer-facing role (support, sales, retail, or similar)-you love helping people and guiding conversations.
• Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment.
• Customer centric - working to understand the questions that customers ask to help them resolve their business.
• Clear and confident written communication skills, especially in live chat or email settings.
• Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.

We are AI Native

Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers-and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.

Why You'll Love Working at Apollo

At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core- meaning you'll have a team across departments ready to help you succeed.

If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive-Apollo is the place for you.