Retention Sales Agent

Eflexervices Philippines Incorporated; Manila; On-site; PHP 320,000 - 520,000; Full time

Benefits offered by this job

Living Our Values

Competitive Compensation including HMO

Flexible Work Options

Wellness Matters

Pathways to Success

Job summary

eFlexervices is seeking a highly articulate, results-driven Subscription Retention & Reactivation Specialist to lead a win-back initiative for a premier subscription-based platform serving financial services professionals.

The role starts with outbound re-engagement to inactive subscribers, updates billing details, and restores memberships, then grows into daily retention management and strategic relationship building for senior leadership.

Qualifications

• Exceptional English fluency with native-like proficiency and fast-paced US-facing conversations.
• Minimum 3+ years of direct experience in US-facing outbound calling, with subscription reactivation or churn-reduction background.
• Ability to discuss performance metrics, conversion rates, and campaign outcomes.
• Experience handling sensitive payment details securely and professionally.
• Demonstrated initiative and leadership potential in process improvement or team guidance.

Responsibilities

• Outbound Re-Engagement: high-volume calls and SMS to re-engage inactive subscribers.
• Personalized Pitching: tailor conversations using usage data to win-back members.
• Payment Processing: collect updated billing info securely to reactivate accounts.
• Data Management: log outcomes and clean inactive records.
• Ongoing Churn Prevention: monitor and contact new lapses daily to retain subscribers.
• Future Scope Expansion: grow into appointment setting and senior leadership relationship management.

Skills

English Fluency

Outbound Voice Experience

Performance Metrics

Billing & Payments

Adaptability & Leadership

Direct Sales / Retention

Retention Campaigns

Tools

VoIP (Google Voice)

CRM Software

Job description

Who we are:

Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring a Retention Sales Agent– we're empowering your talent to deliver quality and performance.

Summary

We are seeking a highly articulate, persuasive, and results-driven Subscription Retention & Reactivation Specialist to lead an essential win-back initiative for a premier subscription-based training platform serving financial services professionals.

The primary objective of this role is to conduct targeted outbound outreach (calls and text messages) to re-engage a backlog of inactive subscribers, update their billing details, and restore their memberships. Once the initial backlog is cleared, the role will transition into an ongoing daily retention manager, while expanding into strategic administrative support, relationship-building, and appointment setting.

What you’ll be doing:

• Outbound Re-Engagement: Conduct persistent, high-volume outbound phone calls and SMS follow-ups to inactive subscribers to re-engage them with the platform.
• Personalized Pitching: Leverage platform usage data (past activity, video history) to personalize conversations and pitch win-back offers (e.g., promotional free-month extensions).
• Payment Processing: Comfortably and securely collect updated credit card and billing details over the phone to process account reactivations.
• Data Management & Clean-Up: Log call outcomes, identify subscribers who have exited the industry, and cleanly close out inactive records.
• Ongoing Churn Prevention: Monitor the subscriber base daily to immediately contact and retain newly lapsed accounts.
• Future Scope Expansion: As the initial backlog is cleared, take on additional responsibilities including appointment setting, travel/interview booking, and key relationship management for senior leadership.

Qualifications and Requirements:

1. Exceptional English Fluency (Cognitive & Verbal)

• Must think and respond natively in English with zero visible cognitive lag or translation delay.
• Ability to maintain a natural, fluid, and fast-paced US-facing phone conversation. An accent is completely fine, but rapid verbal agility and real-time comprehension are non-negotiable.

2. Proven Outbound Voice Experience

• Minimum 3+ years of direct experience in a US-facing outbound calling role.
• Strongly preferred background in subscription reactivation, win-back campaigns, churn reduction, or direct sales.

3. Demonstrated Track Record & Metrics

• Must be able to speak directly to performance metrics, including conversion percentages, reactivation rates, and previous campaign outcomes.

4. Financial & Billing Conversation Comfort

• Experience handling sensitive payment details (credit cards/billing info) gracefully, ensuring security, professionalism, and trust without making the customer feel pressured.

5. Adaptability & Leadership Potential

• Demonstrated history of taking initiative (e.g., process improvement, team leading, script optimization). We want a professional who can grow alongside the role as responsibilities expand.

Bonus Qualifications

• Experience communicating with audiences in direct sales, direct marketing, insurance, or financial service industries.
• Familiarity using VoIP solutions (such as Google Voice) alongside CRM platform tracking.
  

Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.

• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.

• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.

• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!