Retails B2B Account

Gratitude Philippines; Manila; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Paid training from day one

Health benefits (HMO)

Career growth

Job summary

Gratitude Philippines in Pasig is seeking a Customer Service Representative to join our onsite team. This entry-level role welcomes fresh graduates and applicants with or without BPO experience, with paid training from day one and a clear path to grow with the company.

You will handle inquiries via phone, chat, or email, provide accurate information, and maintain high standards of service in a collaborative office setting with team leads and peers.

Qualifications

• Education: At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• Experience: Open to candidates with or without BPO experience (Paid training will be provided!).
• Skills: Strong English communication skills (verbal and written).
• Work Setup: Must be willing and ready to work onsite at our pasig office.
• Availability: Flexible to work in rotational shifts, including night shifts and weekends if required.

Responsibilities

• Handle incoming customer inquiries via phone, chat, or email with professionalism and care.
• Provide accurate product or service information to resolve customer issues effectively.
• Maintain high standards of communication and service quality on every interaction.
• Collaborate with team leads and peers in an interactive, office-based environment.

Skills

Strong English communication skills

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Job description

Job Title: Customer Service Representative (Onsite)

Location: Pasig

Work Setup: 100% Onsite

Employment Type: Full-time / Entry-level

About the Role

We are looking for motivated, customer-focused individuals to join our growing team as Customer Service Representatives. Whether you are looking to start your career in the BPO industry or bring prior customer service experience, we want to hear from you!

In this role, you will assist customers with inquiries, deliver excellent service, and represent our client brands with clarity and professionalism.

Key Responsibilities

Handle incoming customer inquiries via phone, chat, or email with professionalism and care.

Provide accurate product or service information to resolve customer issues effectively.

Maintain high standards of communication and service quality on every interaction.

Collaborate with team leads and peers in an interactive, office-based environment.

Qualifications & Requirements

Education: At least High School Graduate (Old Curriculum) or Senior High School Graduate.

Experience: Open to candidates with or without BPO experience (Paid training will be provided!).

Skills: Strong English communication skills (verbal and written).

Work Setup: Must be willing and ready to work onsite at our pasig office.

Availability: Flexible to work in rotational shifts, including night shifts and weekends if required.

What We Offer

Competitive salary package + performance incentives.

Comprehensive healthcare/medical benefits (HMO).

Paid training from day one.

Fun, interactive onsite workplace culture with room for career growth.