Retail Workforce Scheduler — Telco (AU), Onsite

MicroSourcing; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing, based in BGC, Taguig, is hiring a Retail Workforce Scheduler to translate forecasts into store rosters, balancing labour budgets and compliance with Enterprise Agreements. Onsite dayshift role supporting multi-site retail operations in the Australian telco space.

You will collaborate with Store Leaders, publish rosters on time, monitor compliance, and analyze KPIs to drive improvements. The ideal candidate has 3–5 years WFM experience, strong Excel skills, and a solid

Qualifications

• 3–5 years of experience in Workforce Management (WFM), workforce scheduling, or workforce planning roles.
• 2–3 years of hands-on experience creating and managing rosters within a retail, customer service, or frontline environment.
• Proven hands-on proficiency utilizing enterprise WFM systems and automated scheduling platforms.
• Strong understanding of Enterprise Agreements, awards, labour legislation, rest periods, and workforce compliance frameworks.
• Excellent communication, stakeholder management, time management, and analytical problem-solving skills.

Responsibilities

• Collaborate with Retail Store Leaders and Workforce Analysts to align store rosters with operational plans and demand forecasts.
• Create, publish, and maintain accurate store rosters within agreed timelines while ensuring full compliance with Enterprise Agreements.
• Convert labour forecasts, customer demand trends, and workload drivers into efficient schedules and balanced labour-mix strategies.
• Monitor roster compliance, proactively identifying, investigating, and escalating potential risks, labor law issues, or exceptions.
• Analyze roster outcomes, scheduling trends, and KPIs to drive continuous improvement in workforce management practices.

Skills

Workforce Management

Roster Scheduling

Stakeholder Management

Excel (Advanced)

Analytical Skills

Enterprise WFM Systems

Automated Scheduling Platforms

Tools

Enterprise WFM Systems

Automated Scheduling Platforms

Job description

MicroSourcing, based in BGC, Taguig, is hiring a Retail Workforce Scheduler to translate forecasts into store rosters, balancing labour budgets and compliance with Enterprise Agreements. Onsite dayshift role supporting multi-site retail operations in the Australian telco space.

You will collaborate with Store Leaders, publish rosters on time, monitor compliance, and analyze KPIs to drive improvements. The ideal candidate has 3–5 years WFM experience, strong Excel skills, and a solid