Retail Sales & Customer Experience Specialist

M5 Mart, Inc.; Bacoor; On-site; PHP 180,000 - 240,000; Full time

Job summary

M5 Mart, Inc. is looking for a customer-focused associate to greet shoppers in-store, assess needs, and provide service under supervision in the Philippines. You will maintain a welcoming demeanor, balance numeracy with sales targets, and work well within a team.

The role emphasizes strong customer understanding and the ability to manage busy, dynamic store environments. Ideal candidates will have SRM experience or related sales exposure, be comfortable with travel as needed, and maintain a

Qualifications

• Experience in supplier relationship management.
• Computer literate with good numeracy skills.
• Proven ability to achieve sales quotas.
• Strong understanding of customer and market dynamics.
• Willingness to travel and work as part of a team.

Responsibilities

• Initiate contact with customers in the store and help them feel welcome
• Report directly under the supervision of the Retail Store Supervisor
• Assess the needs of customers and provide appropriate level of service
• Maintain polite and helpful manner
• Demonstrate confident and assertive approach
• Maintain smart appearance
• Demonstrate negotiation skills
• Demonstrate organization skills

Skills

Supplier Relationship Management

Computer literacy

Numeracy

Sales quotas

Teamwork

Education

College level undergraduate

Vocational course

High School graduate

Job description

M5 Mart, Inc. is looking for a customer-focused associate to greet shoppers in-store, assess needs, and provide service under supervision in the Philippines. You will maintain a welcoming demeanor, balance numeracy with sales targets, and work well within a team.

The role emphasizes strong customer understanding and the ability to manage busy, dynamic store environments. Ideal candidates will have SRM experience or related sales exposure, be comfortable with travel as needed, and maintain a