Retail Banking Operations Lead - Customer Excellence

TP Systems; Philippines; On-site; PHP 420,000 - 600,000; Full time

Job summary

TP Systems in the Philippines seeks an Operations Supervisor – Retail Banking to oversee day-to-day frontline operations, supervise transactions, and ensure service quality. You will coach team members toward meeting performance targets while maintaining strict compliance with banking regulations.

The role emphasizes hands-on supervision of daily workflow, KPI tracking, and collaboration with IT and risk teams to sustain operational excellence in a dynamic retail banking environment.

Qualifications

• Minimum of 1 year of current or recent experience as an Operations Supervisor in a retail banking or financial operations setup.
• Domain expertise in the BFSI sector, specifically within retail/consumer banking operations.
• Bachelor’s degree in Finance, Banking, or Business.
• Strong supervisory, communication, and problem-solving skills; familiarity with core banking software and CRM tools.

Responsibilities

• Daily Team Supervision: oversee frontline banking representatives and manage workflow.
• Performance Management: monitor KPIs and coach for improvement.
• Operational Excellence: ensure accurate and fast transaction processing.
• Audit & Compliance: enforce banking regulations, KYC/AML, and security protocols.
• Issue Escalation: resolve customer inquiries and issues promptly.
• Process Enhancement: identify gaps and implement improved procedures.

Skills

Supervisory skills

Communication

Problem solving

Education

Bachelor's degree in Finance/Banking/Business

Tools

Core banking software

CRM tools

Job description

TP Systems in the Philippines seeks an Operations Supervisor – Retail Banking to oversee day-to-day frontline operations, supervise transactions, and ensure service quality. You will coach team members toward meeting performance targets while maintaining strict compliance with banking regulations.

The role emphasizes hands-on supervision of daily workflow, KPI tracking, and collaboration with IT and risk teams to sustain operational excellence in a dynamic retail banking environment.