Restaurant Manager - SLEX Total

Confidential Jobs; Calabarzon; On-site; PHP 391,000 - 670,000; Full time

Job summary

Confidential Jobs is seeking a Restaurant Manager to oversee QSCH management, sales building, and people development. You will lead opening, mid, and closing procedures, ensure service excellence, and maintain cleanliness and equipment across the store.

Engage guests for memorable dining experiences and resolve concerns promptly. The role requires strong leadership, experience in restaurant operations, and the ability to motivate the team to achieve targets while delivering outstanding

Qualifications

• Bachelor's degree in related field is typical for hotel/food service management
• Experience as Shift Manager or Store Supervisor in food and beverage is preferred
• Experience in various restaurant operations is expected

Responsibilities

• Lead opening and mid-shift procedures to ensure store readiness and QSCH compliance
• Oversee floor during peak hours, delivering excellent service and hospitality
• Maintain cleanliness and organization of dining, restrooms, kitchen, prep areas and exterior; ensure equipment is in good condition
• Engage guests to provide unique and memorable dining experiences; meet or exceed quality standards
• Professionally resolve guest concerns or complaints promptly
• Lead closing shift procedures to set up for the next day
• Direct restaurant operations during shifts to achieve excellence in service
• Foster a work environment that motivates the team and builds positive relationships
• Administer the Key Management Systems to influence sales, profit, QSCH and people results

Job description

As Restaurant Manager, you will be in-charge of the following responsibilities:

QSCH Management

• Manage the opening/mid shift procedures of the store including the consistent and appropriate execution of the QSCH Restaurant Checklist (QRC). Lead to ensure that the entire store is fully prepared, and the store team is ready for the Shift.
• Manage the Floor especially during peak hours. Ensure that excellent service and hospitality are delivered to each guest by setting and sustaining a fun, positive and energetic shift.
• Maintain the cleanliness and organization of the restaurant, which includes the dining area, restroom, kitchen and preparation areas as well as the exterior of the store in cases applicable, and the good working condition of all equipment.
• Engage the guests to ensure that they have been provided with a unique and memorable dining experience. Ensure that serving time and product quality standards are achieved at all times and surpassed whenever possible.
• Professionally resolve guests’ concerns or complaints in a timely and effective manner.
• Manage the closing shift procedures of the store including the timely and effective conduct of a closing line/store check that facilitates an easy and effective set up of the store for the following day’s operation.
• Effectively lead the restaurant during the shift to ensure that excellent restaurant operations are consistently achieved.
• Nurture a work environment that engages team members in a way that empowers and builds positive relationships.

Sales Building

• Effectively implement local restaurant marketing programs to drive trials and create repeat business.
• Develop positive relationships that will create loyalty among guests. Conceptualize and implement local marketing programs that reward frequent patrons, strengthening their loyalty to the brand and the frequency of their visits.
• Device and implement programs that encourage guests to bring more friends/family members to the restaurant.

People Management

• As part of the Management Team, hold and facilitate regular meetings for the whole store team for review of operations and business results, to lay out action plans, to recognize performers and provide updates on relevant developments and critical matters needing emphasis.
• As the MOD, recognize and reward employees who are performing well.

Key Management System

• To administer the Key Management Systems assigned by the Restaurant Manager to influence Sales, Profit, QSCH and People results.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree , Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent.
• Preferably with related experience as Shift Manager/Store Supervisor in food and beverage services industry.
• Applicants must be experienced in various restaurant operations face