Restaurant Manager - Valenzuela

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.); Valenzuela; On-site; PHP 480,000 - 600,000; Full time

Job summary

Shakey's Philippines (Shakey's Pizza Asia Ventures, Inc.) is seeking a Restaurant Manager to oversee daily store operations, lead the team across opening, peak, and closing shifts, and ensure exceptional guest experiences. You will maintain cleanliness, manage guest concerns, and drive local marketing initiatives.

The role requires strong leadership, hands-on management of QSCH procedures, and a focus on customer service and store performance.

Qualifications

• Bachelor's degree in Food & Beverage Services Management or related field.
• Preferably with related experience as Shift Manager/Store Supervisor in food & beverage services industry.
• Experience in various restaurant operations is an asset.

Responsibilities

• Manage opening/mid shift procedures using the QSCH Restaurant Checklist (QRC).
• Lead the floor during peak hours to ensure excellent service and guest hospitality.
• Maintain cleanliness and organization of dining area, restrooms, kitchen, and prep areas; ensure equipment is in good condition.
• Engage guests to deliver a unique and memorable dining experience; uphold time and quality standards.
• Resolve guests' concerns or complaints in a timely and effective manner.
• Manage closing shift procedures and closing line/store checks for next day readiness.
• Lead restaurant operations during shifts to achieve excellent results.
• Foster a positive work environment and empower team members.
• Implement local restaurant marketing programs to drive trials and repeat business.
• Develop relationships to build guest loyalty and increase visit frequency.
• Encourage guests to bring more friends/family to the restaurant.

Skills

People management

Leadership

Shift management

Customer service

Restaurant operations

Education

Bachelor's degree

Job description

As Restaurant Manager, you will be in-charge of the following responsibilities:

QSCH Management:

Manage the opening/mid shift procedures of the store including the consistent and appropriate execution of the QSCH Restaurant Checklist (QRC). Lead to ensure that the entire store is fully prepared, and the store team is ready for the Shift.

Manage the Floor especially during peak hours. Ensure that excellent service and hospitality are delivered to each guest by setting and sustaining a fun, positive and energetic shift.

Maintain the cleanliness and organization of the restaurant, which includes the dining area, restroom, kitchen and preparation areas as well as the exterior of the store in cases applicable, and the good working condition of all equipment.

Engage the guests to ensure that they have been provided with a unique and memorable dining experience. Ensure that serving time and product quality standards are achieved at all times and surpassed whenever possible.

Professionally resolve guests’ concerns or complaints in a timely and effective manner.

Manage the closing shift procedures of the store including the timely and effective conduct of a closing line/store check that facilitates an easy and effective set up of the store for the following day’s operation.

Effectively lead the restaurant during the shift to ensure that excellent restaurant operations are consistently achieved.

Nurture a work environment that engages team members in a way that empowers and builds positive relationships.

Effectively implement local restaurant marketing programs to drive trials and create repeat business.

Develop positive relationships that will create loyalty among guests. Conceptualize and implement local marketing programs that reward frequent patrons, strengthening their loyalty to the brand and the frequency of their visits.

Device and implement programs that encourage guests to bring more friends/family members to the restaurant.

People Management:

As part of the Management Team, hold and facilitate regular meetings for the whole store team for review of operations and business results, to lay out action plans, to recognize performers and provide updates on relevant developments and critical matters needing emphasis.

As the MOD, recognize and reward employees who are performing well.

Key Management System:

To administer the Key Management Systems assigned by the Restaurant Manager to influence Sales, Profit, QSCH and People results.

Qualifications:

Candidate must possess at least a Bachelor's/College Degree , Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent.

Preferably with related experience as Shift Manager/Store Supervisor in food and beverage services industry.

Applicants must be experienced in various restaurant operations face