Resource Planning & Real-Time Ops Lead

Telework PH; Tabang; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading contact center is seeking a Resource Planning Officer to manage workforce planning and real-time management tasks. The role requires generating forecasting, monitoring agent performance, and ensuring effective scheduling in a dynamic environment. Qualified applicants will have at least 2 years of contact center experience and expertise in resource planning and adherence. Strong communication and analytical skills are essential for success in this position, which is based in Bulacan.

Qualifications

• 2+ years experience in a contact center.
• At least 1 year in resource planning.
• Strong communication and interpersonal skills.

Responsibilities

• Generate workforce planning forecasts.
• Monitor adherence and agent performance.
• Track attendance and absenteeism accurately.

Skills

Statistical/numerical ability

MS Office proficiency

Communication skills

Detail-oriented

Teamwork

Tools

MS Office

Google tools

Job description

A leading contact center is seeking a Resource Planning Officer to manage workforce planning and real-time management tasks. The role requires generating forecasting, monitoring agent performance, and ensuring effective scheduling in a dynamic environment. Qualified applicants will have at least 2 years of contact center experience and expertise in resource planning and adherence. Strong communication and analytical skills are essential for success in this position, which is based in Bulacan.