Guest Services & VIP Experience Manager

Filinvest Development Corporation; Malay; On-site; PHP 450,000 - 750,000; Full time

Job summary

A prominent hospitality management company in Malay, Aklan is seeking a Guest Services Manager. The role focuses on ensuring guest satisfaction by delivering personalized service and managing Guest Services operations. Key responsibilities include supervising staff, implementing service policies, handling guest complaints, and optimizing room sales. The ideal candidate will have extensive experience in guest relations and strong communication skills, dedicated to elevating the guest experience in a thriving resort environment.

Qualifications

• Experience in guest services management in a hospitality environment.
• Strong communication and interpersonal skills.
• Ability to handle guest requests and complaints effectively.

Responsibilities

• Assist in managing Guest Services and ensure guest satisfaction.
• Formulate and administer Guest Services policies.
• Supervise Guest Relation staff in daily operations.

Skills

Guest Service Management

Communication Skills

Problem Solving

Interpersonal Skills

Job description

A prominent hospitality management company in Malay, Aklan is seeking a Guest Services Manager. The role focuses on ensuring guest satisfaction by delivering personalized service and managing Guest Services operations. Key responsibilities include supervising staff, implementing service policies, handling guest complaints, and optimizing room sales. The ideal candidate will have extensive experience in guest relations and strong communication skills, dedicated to elevating the guest experience in a thriving resort environment.