Guest Services & VIP Experience Manager

Filinvest Development Corporation; Malay; Sur place; PHP 450 000 - 750 000; Plein temps

Résumé du poste

A prominent hospitality management company in Malay, Aklan is seeking a Guest Services Manager. The role focuses on ensuring guest satisfaction by delivering personalized service and managing Guest Services operations. Key responsibilities include supervising staff, implementing service policies, handling guest complaints, and optimizing room sales. The ideal candidate will have extensive experience in guest relations and strong communication skills, dedicated to elevating the guest experience in a thriving resort environment.

Qualifications

• Experience in guest services management in a hospitality environment.
• Strong communication and interpersonal skills.
• Ability to handle guest requests and complaints effectively.

Responsabilités

• Assist in managing Guest Services and ensure guest satisfaction.
• Formulate and administer Guest Services policies.
• Supervise Guest Relation staff in daily operations.

Connaissances

Guest Service Management

Communication Skills

Problem Solving

Interpersonal Skills

Description du poste

A prominent hospitality management company in Malay, Aklan is seeking a Guest Services Manager. The role focuses on ensuring guest satisfaction by delivering personalized service and managing Guest Services operations. Key responsibilities include supervising staff, implementing service policies, handling guest complaints, and optimizing room sales. The ideal candidate will have extensive experience in guest relations and strong communication skills, dedicated to elevating the guest experience in a thriving resort environment.