Resident Services Program Coordinator

Ibaboston; Boston; On-site; PHP 4,004,928 - 4,313,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

403b plan

Paid time off

HRA benefits

Job summary

IBA - Inquilinos Boricuas en Acción in Boston seeks a Resident Services Coordinator (Full-Time / Non Exempt) to liaise with residents and the property management company, coordinate services, and promote community programs.

The role involves intake assessments, case management referrals, and collaboration with local providers to support youth, elderly and families in the South End community.

Qualifications

• Bachelor's degree required; Master's in social work preferred.

Responsibilities

• Liaison between residents and the property management company and planning meetings.
• Provide intake assessment and create service plans with internal/external resources.
• Coordinate and promote programs, trainings, and activities for resident participation.
• Provide advocacy, translation, and interpreting services as needed.
• Conduct outreach and build partnerships with community organizations.
• Develop work plans with the Resident Services Director and track participation metrics.

Skills

Customer service

Teamwork

Communication

Organization

Autonomy

Education

Bachelor's degree

Master's in Social Work (preferred)

Tools

Spreadsheet

Database software

Computer literacy

Job description

RESIDENT SERVICES COORDINATOR (Full-Time / Non Exempt)

ORGANIZATION DESCRIPTION: Established in 1968, IBA - Inquilinos Boricuas en Acción is a dynamic community development corporation in Boston's South End. IBA's mission is to empower and engage individuals and families to improve their lives through high-quality affordable housing, education, and arts programs.

This position is for you:

• Want to be part of a mission-driven organization serving the evolving needs of Boston's Puerto Rican and Latino-identified community.
• Are comfortable in a dynamic , fast-paced environment.
• Are service oriented, willing to go the extra mile.
• Enjoy working with youth, elderly and families.
• Can prioritize competing interests, juggle multiple priorities and meet deadlines.
• Are a collaborative team member and an effective Communicator.
• Enjoy coordinating events.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Liaison and Coordination

• Acts as a liaison between residents and the property management company.
• Plans and participates in property management meetings.
• Works in collaboration with IBA programs and other community providers to coordinate services and promote continuity of services.

Resident Intake and Case Management

• Assesses the needs of residents at intake and creates service plans that include internal and external
  resources.
• Provides case management to residents, making referrals to appropriate programs and agencies.
• Meets with new residents within the first month of move-in for orientation to programs, services, and
  the community.

Program Development and Promotion

• Promotes programs that enhance residents' quality of life and help build a healthy community.
• Develops, plans, and coordinates educational, health services, and recreational programs, services,
  trainings, and activities for resident participation.
• Prepares a newsletter and calendar to inform residents of ongoing and special in-house activities and to
  encourage their participation.

Resident Support and Advocacy

• Enhances residents' ability to uphold lease obligations, such as paying rent on time and taking proper
  care of their unit, ensuring program support and/or intervention through community resource
  coordination.
• Provides advocacy, translation, and interpreting services to residents as needed.
• Supports families impacted by violence and trauma.

Community Outreach and Partnerships

• Conducts outreach to build trusting relationships with residents and community stakeholders,
  promoting knowledge of services and activities that benefit residents.
• Maintains a consortium of providers that can bring services to residents.
• Fosters partnerships with other community organizations in support of wellness and safety.

Planning and Reporting

• In collaboration with the Resident Services Director, develops work plans, objectives, and targets.
• Maintains monthly and annual data regarding client participation, outputs, outcomes, etc.
• Participates fully in organizing annual agency events, including Three Kings Day, Membership Drive,
  Board Election, Festival Betances, annual meeting, and other community-related events.

Additional Duties

• Carries out ad hoc duties as needed to ensure IBA maintains its effectiveness.

GENERAL COMPETENCIES AND QUALIFICATION REQUIREMENTS

• Bachelor's degree required; Master's in social work (children, Youth & Families or Geriatrics) preferred
• 1 - 3 years case management experience with families or geriatric populations, preferred
• Experience working in community-based settings, knowledge/ prior relationship with South End/ Lower Roxbury neighborhood, preferred.
• Strong administrative, organizational skills and attention to details
• Ability to work autonomously and in a team setting.
• Effective working with others to reach common goals.
• Ability to convey complex ideas though brief simple materials
• Computer literacy with knowledge of spreadsheet and date base software
• Good moral character, mature judgment and strong sense of responsibility and dedication
• Highly positive and enthusiastic style; capable of motivating others.
• Experience working in an urban community with diverse populations preferred
• Experience working with outreach and coordination of events.
• Customer service oriented
• Able to work flexible schedule

COMPENSATION AND BENEFITS

IBA is proud to offer very competitive salary of $65,000-70,000 (annualized equivalent) commensurate with experience, and a robust benefit plan that includes an 80/20 premium cost share for comprehensive health, dental and vision insurance; a generous HRA provided by the company $9,450 or $18,900 based on single and family coverage) and other built in supports that significantly reduces or eliminates out of pocket medical expenses. We offer a 403b plan with annual employer contribution, generous paid time off.

Work Culture:

IBA is located in Boston's historic South End in the multiculturally rich community of Villa Victoria. We value teamwork and collaboration, believe in developing leaders and foster a culture of excellence. Our commitment to inclusion, equity, empowerment and community building is inherent in IBA's mission, imbedded in our values and demonstrated in the ways we work together to achieve mission impact and outcome goal.

As an EOE/AA employer, IBA will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identification, veteran, or disability status.