Representative, Digital Marketing

Convergys; Hinoba-an; On-site; PHP 400,000 - 600,000; Full time

Job summary

Concentrix is seeking a Representative for Digital Marketing content roles. The position focuses on executing quality audits, refining large content libraries, and editing material for clarity and usability.

You will contribute actionable insights to improve processes, while collaborating with the Content Operations team and ongoing coaching to sharpen QA skills. Ideal candidates have strong English reading/writing ability, 1 year or less in related roles, and experience with MS Office and

Qualifications

• Graduate degree or equivalent.
• Strong reading and writing skills with attention to detail.
• C1 English proficiency; 1 year or less in contact centers or content studios.

Responsibilities

• Conduct quality audits on large content libraries.
• Edit existing content for clarity, accuracy, and usability.
• Provide insights to improve content quality and production processes.
• Collaborate with Team Content Operations Manager and peers.
• Participate in coaching and training to enhance QA skills.
• Stay updated on industry trends in content creation and QA.

Skills

English proficiency

On-site work

Quality audits

Content editing

Microsoft Office

Google tools

Education

Graduate

Tools

Microsoft Office

Google Workspace

Job description

Job Title: Representative, Digital Marketing

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future‑proof their business and stay ahead of the competition and customer expectations.

Job Summary

Concentrix Catalyst is looking for multiple Copywriters to join our fast‑growing content delivery teams. We believe that quality is essential in transforming design and operations, connecting desired business outcomes to meaningful user experiences. We speak as strategic leaders bridging technology, operations, and quality assurance to ensure a human‑centered approach for our clients and their customers. Our focus is on optimizing production processes and enhancing content quality.

Working under the direction of the Team Content Operations Manager, you will be part of a team that executes best‑in‑class quality audits and content updates on extensive libraries of content. You will assess where and how content can be refined and improved for optimal usability. Additionally, you will be responsible for editing existing content and providing actionable insights to enhance quality according to best practices. Our Content Specialists are both meticulous and detail‑oriented, eager to find and share opportunities for improvement. You are both a do‑er and an innovator, unafraid to make independent decisions and recommendations. Successful candidates possess strong reading comprehension and writing skills and are responsible for evaluating large multi‑page articles for quality and effectiveness. Don’t worry, we’ll provide coaching initially, but we expect you to lead the decision‑making process shortly thereafter.

Role and Key Responsibilities

• Strong English competency C1 (1 year or less experience in Contact Centers and/or content studios)
• Ability to work on‑site
• Collaborate with the Team Content Operations Manager to conduct quality audits on extensive content libraries
• Evaluate and edit existing content for clarity, accuracy, and usability based on best practices
• Identify opportunities for content refinement and improvement to enhance overall quality and user experience
• Provide actionable insights and recommendations to optimize production processes and content effectiveness
• Attention to detail in reviewing large multi‑page documents to ensure quality standards are met
• Contribute to the development of quality assurance protocols to streamline content updates and revisions
• Engage in independent decision‑making regarding content enhancements while working within team guidelines
• Participate in coaching sessions and training to continuously improve quality assessment skills
• Stay current with industry trends and best practices in content creation and quality assurance
• Foster a collaborative environment by sharing knowledge and strategies for content improvement with team members
• Experience with the Microsoft Suite and Google Online tools (preferred)

Educational Qualification: Graduate

- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.

Location: IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Time Type: Full time

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human‑centered, tech‑powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand‑defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.