Renewal Specialist

Anaplan; Manila; Remote; PHP 480,000 - 720,000; Full time

Job summary

Anaplan, a leading SaaS company, is seeking a tenacious Renewals Specialist based in Manila. This full-time, remote role supports clients across the US time zones and involves managing renewals and contract execution.

You will collaborate with Customer Success and Sales, negotiate renewal terms, and help customers migrate from legacy to new offerings while maintaining accurate forecasts and contract documentation.

Qualifications

• 3+ years of SaaS renewals, sales, customer success, or account management experience.
• Willingness to work in the US time zone; remote from Manila, Philippines.
• Familiarity with deal support – pricing, contracting, renewal terms.
• Proficiency with Windows, Excel, Word and CRM systems (SFDC a plus).
• Four-year college degree preferred.

Responsibilities

• Manage a portfolio of renewals and ensure on-time execution of renewals.
• Support renewal cycles with customers via video, email, phone, or in-person interactions.
• Collaborate with Customer Success and Sales to provide seamless renewal support.
• Negotiate renewal terms and manage conversions from legacy to newer offerings.
• Maintain a 180-day rolling forecast of renewals and archive all contractual documentation.
• Respond to questions from customers and internal teams about renewals.
• Ensure compliance with internal policies and external regulations.

Skills

SaaS renewals

Contract negotiation

Salesforce CRM

Customer success collaboration

Education

Bachelor's degree

Tools

Salesforce

Excel

Job description

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins - big and small.

Supported by operating principles of being strategy-led, values -based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

We are looking for a tenacious Renewals Specialist. This is a stellar opportunity to get involved in a highly visible, large-scale SaaS cloud company. This role is an individual contributor, full-time position. Keep reading if you're ready to roll up your sleeves and tackle unique problems that no one else is solving.

See for yourself what an exciting place to work looks like.

Your Impact:

• Manage a portfolio of renewals, ensuring successful, on-time execution of renewals processes and Contract Execution.
• Support the renewal deal cycle by working directly with Customers via online video conference, email, telephone, or in person (when possible).
• Partner with Customer Success and/or Sales team to provide seamless customer support during the renewal cycle – especially in those Renewal cycles that include Expansion or Add-On Opportunities.
• Successfully negotiate all issues related to renewals.
• Manage the commercial aspects of Customer conversions from Anaplan's Legacy Products to newer Offerings, including strategic reviews of the current Customer landscape and conversion offers that optimize Customers' utilization of Anaplan.
• Respond to questions from Customers and/or Go To Market Organization (internal) on any aspect of renewal.
• Review, interpret, and confirm contract terms and conditions; work closely with finance, deal desk, and legal teams to ensure accurate contracts. Verify compliance with internal policies (and external regulations).
• Processing standard and complex quotes, auto-renewal notices, and orders utilizing Salesforce.com.
• Maintain an accurate 180-day rolling forecast of renewals within your territory.
• Archive and maintain all contractual documentation.
• Resolves problems through research and consulting with internal support teams to identify the appropriate tools for success.

Your Qualifications:

A "Customer First" perspective and ethos.

• 3+ years of SaaS renewals, sales, customer success, or account management experience, preferably managing a Mid-Market/Commercial segment within an Enterprise SaaS organization, High-Tech or Software Industry.
• Willingness to work in the US time zone, as the role will be supporting clients across AMER. Candidate is expected to operate remotely from Manila, Philippines.
• Excellent understanding of most Deal Support/Commercial topics (pricing, deal structuring, contracting, etc.); familiarity with basic revenue recognition policies a plus.
• Excellent understanding of legal conditions.
• The ability to acquire knowledge of our products and their value to Anaplan's Customers.
• The ability to acquire a thorough understanding of Anaplan's corporate goals and objectives and consider these goals/objectives within the design of Renewal offers.
• Ability to organize, prioritize, complete activities, and meet deadlines daily.
• Requires proficiency with computer applications, such as Windows, Excel, and Word and CRM systems – SFDC experience a plus.
• Four‑year college degree is preferred.

Our Commitment to Diversity, Equity, Inclusionand Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.