Remote System Administrator I — MSP IT & Helpdesk Support

Intelligent Technical Solutions; Metro Manila; À distance; PHP 611 000 - 870 000; Plein temps

Avantages offerts par ce poste

Life Insurance

Flexible Benefit Reimbursement

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certif.

Résumé du poste

Intelligent Technical Solutions is seeking a System Administrator to provide remote IT support with a focus on solving technical issues across Windows and Mac environments, servers, virtualization, and networking. You will handle a range of tasks from system updates to hands-on troubleshooting while maintaining high service standards.

The role requires at least three years in IT support, strong customer service, and experience with MSPs and vendor-supported applications.

Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMware and Hyper-V virtualization.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with MSPs is highly desirable.
• Active Server Certifications are preferred.

Responsabilités

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• M365 administration issues of any kind.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Connaissances

Windows troubleshooting

Mac OS troubleshooting

MS Office support

Active Directory

Endpoint security

Mobile devices

M365 administration

Customer service

Remote IT support

Outils

VMware

Hyper-V

Windows Server 2016-2025

Backup software

Description du poste

Intelligent Technical Solutions is seeking a System Administrator to provide remote IT support with a focus on solving technical issues across Windows and Mac environments, servers, virtualization, and networking. You will handle a range of tasks from system updates to hands-on troubleshooting while maintaining high service standards.

The role requires at least three years in IT support, strong customer service, and experience with MSPs and vendor-supported applications.