Remote SMB Customer Success Manager — Growth & Retention

Simetrik; Mexico; Hybrid; PHP 4,318,321 - 6,785,934; Full time

Benefits offered by this job

Well-funded startup

100% Remote Work

Learning budget $500

2 Family days

Job summary

Simetrik, a leading financial operations platform, is seeking a Customer Success Manager for the NOLA region. You will own the end-to-end journey for enterprise accounts, protect revenue, drive adoption, and partner with sales to expand within clients.

Fluent English and Spanish are required, and experience in SaaS or fintech helps you thrive in a fast-growing company backed by major investors. This is a 100% remote role with global impact.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
• 4+ years of experience in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments.
• Experience: SaaS customer-facing roles with enterprise customers; track record in renewals and/or expansions.
• Proficiency with tools such as Salesforce, Gainsight, Looker, or similar Customer Success and data analytics platforms.
• Fluent in English and Spanish (written and spoken); additional languages are a plus.

Responsibilities

• Own the end-to-end customer journey for a portfolio of enterprise accounts.
• Build and maintain relationships with key stakeholders, including senior decision makers.
• Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
• Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).
• Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
• Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
• Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.
• Maintain accurate account context and activity tracking in CRM and internal tooling.

Skills

Commercial acumen

Executive presence

Analytical mindset

Operational discipline

Multi-thread relationships

Adaptability

Education

Bachelor's degree in Business Administration, Marketing, Engineering, or a related field

Tools

Salesforce

Gainsight

Looker

Job description

Simetrik, a leading financial operations platform, is seeking a Customer Success Manager for the NOLA region. You will own the end-to-end journey for enterprise accounts, protect revenue, drive adoption, and partner with sales to expand within clients.

Fluent English and Spanish are required, and experience in SaaS or fintech helps you thrive in a fast-growing company backed by major investors. This is a 100% remote role with global impact.