Remote Seasonal Call Center Associate | Paid Training

Qualfon Philippines, Inc.; Mexico; On-site; PHP 1,240,000 - 1,766,000; Full time

Benefits offered by this job

Paid training

Education scholarship

Care Coaches

Fun@Work

Job summary

Qualfon Philippines, Inc. is hiring for a customer service role that handles inbound calls, resolves member and provider inquiries, and updates CRM records. The position emphasizes strong communication and reliable performance, with a focus on teamwork and customer satisfaction.

Employees enjoy paid training, scholarship opportunities, and a supportive, purpose-driven culture. A work-from-home setup is required with specific internet and device standards to ensure service quality.

Qualifications

• High school diploma or equivalent (GED) required.
• Six months of customer service or telephone support experience preferred.
• Typing speed 25 WPM with 90% accuracy.
• Strong communication: clear, caring, professional.
• Solid computer skills including MS Office and web navigation.

Responsibilities

• Handle incoming calls via automated phone system and route to the right dept.
• Investigate inquiries and provide timely responses meeting SLAs.
• Document interactions in CRM and update account history.
• Collaborate with team members and departments to resolve concerns.
• Make outbound calls to follow up on voicemails and provide info.

Skills

Customer service

Telephone support

Typing 25 WPM

Clear communication

MS Office

Team collaboration

Help desk software

Education

High school diploma or GED

Tools

CRM systems

Job description

Qualfon Philippines, Inc. is hiring for a customer service role that handles inbound calls, resolves member and provider inquiries, and updates CRM records. The position emphasizes strong communication and reliable performance, with a focus on teamwork and customer satisfaction.

Employees enjoy paid training, scholarship opportunities, and a supportive, purpose-driven culture. A work-from-home setup is required with specific internet and device standards to ensure service quality.