Remote Sales & CS Training Coach (Night Shift)

Wing Assistant

Philippines

Remote

PHP 558,000 - 781,000

Full time

48 hours ago

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Benefits offered by this job

Remote work

Job summary

Wing Assistant is seeking a Sales & Customer Success Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role blends coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.

The ideal candidate has experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with QA backgrounds are welcome to apply.

Qualifications

Experience coaching Customer Success Managers or similar roles.
Solid foundation in quality assurance and structured feedback delivery.
Former BPO trainers with QA and client-facing experience encouraged to apply.

Responsibilities

Coach and mentor CSMs/Account Managers to improve customer satisfaction and retention.
Conduct quality reviews on customer interactions and provide detailed feedback.
Develop and deliver coaching plans tailored to performance metrics and team goals.
Collaborate with leadership on team skill development and training needs.
Lead training sessions and refreshers to reinforce best practices and standards.
Maintain standardized coaching documentation and feedback tools.
Track, report, and analyze coaching effectiveness and trends.