Remote Qualitative Interview Host & Tech Support

M3 USA Corporation; Philippines; Remote; PHP 693,000 - 1,385,000; Full time

Job summary

M3 USA Corporation is seeking a Qualitative Interview Host to support the Market Research Project Management team with daily call management for online interviews, ensuring studies finish on time and exceed client expectations.

You will troubleshoot platform issues, prep respondents, assist trainings, and communicate with product and engineering teams while staying current with product features.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual in at least ONE of the following languages: Polish, Thai and Asian languages.
• Experience supporting customers with Qualitative online platforms preferred.

Responsibilities

• Be a point of contact for technical platform issues for both internal and external users.
• Assess technical support level of user to provide appropriate support in a timely manner.
• Prepare respondents in advance to join their scheduled interviews on time.
• Facilitate start of scheduled interviews and provide troubleshooting support as needed.
• Support moderator and interpreter trainings prior to the start of the project.
• Triage and communicate issues to the QualStage Product Owner and Engineering team.
• Document technical issues and resolutions to support customers and improve internal processes.
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed.

Skills

Customer service

Time management

Written and verbal communication

Teamwork

Technical troubleshooting

Education

Bachelor's degree

Tools

Windows

macOS

Web browsers

Mobile devices

Job description

M3 USA Corporation is seeking a Qualitative Interview Host to support the Market Research Project Management team with daily call management for online interviews, ensuring studies finish on time and exceed client expectations.

You will troubleshoot platform issues, prep respondents, assist trainings, and communicate with product and engineering teams while staying current with product features.