Remote Property Leasing & Resident Support Specialist

Fresh Prints LLC; Philippines; À distance; PHP 448 000 - 537 000; Plein temps

Résumé du poste

Frontier is seeking a remote Enhanced Services Specialist II to support Pillar Properties' operations. You will be the first contact for prospects and tenants, handling inquiries, tours, follow-ups, and leasing support from a remote, US-Pacific-time aligned schedule.

You should have 2+ years in customer service or leasing, strong written English, and be proficient with CRM systems and property software. This role is fully remote and requires reliable internet.

Qualifications

• At least 2 years in customer service, property management, leasing or related field.
• Excellent written English and professional email communication.
• Experience supporting US-based customers in a remote setup is a plus.
• Strong organizational skills and ability to manage multiple queues and deadlines.

Responsabilités

• Respond to prospect and resident inquiries via email, CRM and digital channels.
• Schedule virtual, in-person or self-guided property tours and manage follow-ups.
• Assist with leasing applications, documentation and guarantor workflows.
• Maintain accurate CRM records, tour outcomes and leasing activities.
• Coordinate with onsite teams and cross-functional departments to ensure smooth operations.
• Prepare recurring reports and document decisions and action items.

Connaissances

Customer service

Remote work

Communication

Time management

Formation

High school diploma or equivalent

College degree preferred

Outils

Microsoft Office 365

CRM platforms

Yardi

Description du poste

Frontier is seeking a remote Enhanced Services Specialist II to support Pillar Properties' operations. You will be the first contact for prospects and tenants, handling inquiries, tours, follow-ups, and leasing support from a remote, US-Pacific-time aligned schedule.

You should have 2+ years in customer service or leasing, strong written English, and be proficient with CRM systems and property software. This role is fully remote and requires reliable internet.