Remote POS Onboarding & Implementation Expert

Altametrics; Manila; On-site; PHP 424,922 - 594,891; Full time

Job summary

Altametrics is seeking an Onboarding & Implementation Specialist for a permanent remote role. The position focuses on onboarding and technical onboarding for POS and enterprise solutions, with menu-building and data-entry responsibilities.

The role requires strong communication skills and the ability to support customers professionally. The candidate will work Pacific Standard Time hours, with weekends off, in a remote setting based in the United States.

Qualifications

• 2–4 years in a customer-facing role (Onboarding, Implementation, Support, or CSR).
• Prior experience building menus within POS platforms (e.g., restaurant tech or POS systems).
• Excellent verbal and written communication skills.
• Strong attention to detail and high-accuracy data entry.

Responsibilities

• Execute onboarding strategies aligned with company and client objectives.
• Configure and customize POS systems, including menu-building based on client requirements.
• Accurately handle client data entry and system configuration.
• Deliver clear, friendly verbal support and training to customers.
• Troubleshoot client issues and collaborate with internal/external teams to resolve them efficiently.
• Provide ongoing external support for technical POS concerns and general customer service needs.
• Adapt to a shifting work schedule as needed.
• MONITASK TIME TRACKER

Skills

Customer-facing

POS menu-building

Verbal & written communication

Data entry accuracy

Project management

Excel

Word

Tech-savvy

Tools

Excel

Word

Job description

Altametrics is seeking an Onboarding & Implementation Specialist for a permanent remote role. The position focuses on onboarding and technical onboarding for POS and enterprise solutions, with menu-building and data-entry responsibilities.

The role requires strong communication skills and the ability to support customers professionally. The candidate will work Pacific Standard Time hours, with weekends off, in a remote setting based in the United States.