REMOTE PHI - Telephone Service Representative

Zohorecruit; Philippines; Remote; PHP 201,000 - 312,000; Full time

Job summary

Zohorecruit is seeking a dedicated Telephone Service Representative to join our remote team. You will be the first point of contact for clients, handling calls, answering inquiries, and providing accurate information in a courteous, professional manner.

This remote role requires independent work, reliable attendance, and strong communication. You will document interactions, follow company policies, and maintain data accuracy while delivering excellent customer service without selling or

Qualifications

• Strong attention to detail and commitment to customersatisfaction.
• Minimum typing speed of 25 words per minute.
• Ability to communicate effectively and professionally with clients.
• Drug-free and able to maintain a positive, professional attitude.

Responsibilities

• Handle customer inquiries via phone in a courteous and professional manner.
• Provide accurate information to clients, maintaining a customer-service-driven approach.
• Ensure proper documentation and data entry after each interaction.
• Maintain exceptional attendance and punctuality.
• Uphold professional phone etiquette and a positive attitude.
• Adhere to company policies, including maintaining a drug-free work environment.

Skills

Attention to detail

Typing speed (25 wpm)

Professional communication

Drug-free

Job description

REMOTE PHI - Telephone Service Representative

JobTitle: TelephoneService Representative Location: Remote

Weare seeking a dedicated and detail-oriented TelephoneService Representative to join our remote team. In this role, you will be the first pointof contact for our clients, providing timely and professionalcustomer support. Your primary responsibility will be to answerincoming calls, respond to customer inquiries, resolve issues, andprovide information on behalf of our clients.

Asa remote team member, you must be comfortable workingindependently, demonstrating reliability and excellentcommunication skills. You will need to adapt quickly to varyingclient needs and call volumes while adhering to company policiesand procedures. We strive to deliver an exceptional level ofservice, and you will play a crucial role in helping us meet thosestandards by delivering outstanding support to our clients.

Thisis not a telemarketing or sales position—your focus will be onservice, not selling.

• Handle customer inquiries via phone in acourteous and professional manner.
• Provide accurate information to clients,maintaining a customer-service-driven approach.
• Ensure proper documentation and data entryafter each interaction.
• Maintain exceptional attendance andpunctuality.
• Uphold professional phone etiquette and apositive attitude.
• Adhere to company policies, includingmaintaining a drug-free work environment.

Requirements

• Strong attention todetail and commitment to customersatisfaction.
• Minimum typing speedof 25 words per minute.
• Ability tocommunicate effectively and professionally withclients.
• Drug-free and able tomaintain a positive, professional attitude.

Technical Requirements for Work from Home:

Windows Machines:

• Windows 11 Pro.
• 16GB of RAM.
• Quad-core processor with a CPU speed of at least 2.5 GHz.

Mac Machines:

• Supported versions of macOS with all updates.
• Minimum of 16GB of RAM with an M series chip.

All Computer Set-Ups Must Have:

• Dual monitors (19” each) with widescreen recommended for better software experience.
• Dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbps upload.
• Ethernet connection required (Wi-Fi and satellite are not acceptable).
• No data caps on internet usage.
• A webcam for meetings, training, and quality monitoring.
• A noise-canceling headset to maintain clear communication with customers.
• Must have antivirus protection (Windows Defender is not allowed)