Care Plan Specialist (Us Hours)

Pearl; Philippines; À distance; PHP 846 000 - 987 000; Plein temps

Avantages offerts par ce poste

Remote work

HMO after 3 months

Mentorship

Learning & Development

Global networking

Résumé du poste

Pearl Talent in the Philippines is hiring a Care Plan Specialist to support US-based patients. This fully remote role follows US hours (PST 9:00 AM–6:00 PM) with a monthly salary of USD 1,200–1,400.

You will manage patient intake, transcribe physician diagnoses and treatment plans, build personalized care plans, run follow-ups, and coordinate insurance, prior authorizations, and billing inquiries. The ideal candidate has 2–3 years in patient navigation or healthcare coordination, strong medical

Qualifications

• 2–3 years experience in patient navigation or healthcare coordination.
• Knowledge of medical terminology, diagnoses, and treatment plan documentation.
• Medical transcription experience documenting physician explanations, diagnoses, and plans.
• Experience building and maintaining personalized patient care plans and medical records per regulations.
• Experience handling insurance documentation, prior authorizations, and billing inquiries.
• Proficiency with Google Workspace, Slack, and Zoom.
• English at C1+ for direct patient communication with US teams.

Responsabilités

• Manage patient care plans and guide patients through their treatment journey.
• Conduct patient intake and transcribe diagnoses and treatment plans.
• Build and maintain personalized care plans and medical records.
• Run post-appointment follow-ups and coordinate insurance, authorizations, and billing inquiries.
• Ensure accurate, compliant, and up-to-date documentation and a supportive patient experience.

Connaissances

Patient navigation

Healthcare coordination

Medical terminology

Medical transcription

Care plans management

Insurance documentation

Prior authorizations

Billing inquiries

English C1+

Outils

Google Workspace

Slack

Zoom

Description du poste

Care Plan Specialist (US Hours)

₱1,200 - 1,400 monthly

Company: Pearl Job Type: Full Time Remote / Work from Home

Job Description - Care Plan Specialist (US Hours)

Description

Work From Anywhere in the Philippines

Work Schedule: PST | 9:00 AM – 6:00 PM (Monday–Friday, flexible for urgent patient inquiries)

Compensation Range: $1200 - $1,400 USD/month based on experience

A fast-growing US healthcare provider specializing in personalized treatment for patients with chronic headaches and migraines is looking for a Care Plan Specialist to manage patient care plans and guide patients through their treatment journey.

The team blends clinical expertise with a patient-first approach, delivering compassionate, specialized, and ongoing care designed to improve quality of life. Care is high-touch and continuous, with every patient supported across the full arc of their treatment.

Day-to-day, the Care Plan Specialist conducts patient intake, transcribes physician diagnoses and treatment plans, builds and maintains personalized care plans, runs post-appointment follow-ups, and coordinates insurance, prior authorizations, and billing inquiries. Success means accurate, compliant, and up-to-date documentation alongside a seamless, supportive experience for every patient.

Requirements

Must-Have

• 2–3 years of experience in patient navigation, healthcare coordination, or medical records management
• Working knowledge of medical terminology, diagnoses, and treatment plan documentation
• Medical transcription experience — accurately documenting physician explanations, diagnoses, and treatment plans
• Experience building and maintaining personalized patient care plans and medical records in line with healthcare compliance regulations
• Experience handling insurance documentation, prior authorizations, and billing/claims inquiries
• Proficiency with Google Workspace (Docs, Sheets, Drive), Slack, and Zoom
• C1+ English (CEFR) for direct patient communication and coordination with US-based medical and administrative teams

Nice-to-Have

• Pharmacy background or familiarity with medication management
• Hands-on experience with EMR/EHR systems
• Experience collecting and analyzing patient feedback to improve the care experience
• Familiarity with support and communication tools such as Zendesk, Dialpad, Front, Intercom, or Airtable

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for:
Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Our Recruitment Process

• Application
• Screening
• Skills Assessment
• Topgrading Interview
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you.