Remote MSP Operations Admin — Path to Management

Your IT Department; Philippines; Remote; PHP 670,000 - 1,004,000; Full time

Job summary

Your IT Department is seeking an Operations Administrator to drive structured IT service delivery in a Work From Anywhere, full-time setup. You will coordinate tasks, manage escalations, uphold SLAs, and maintain client communications with a professional touch.

You’ll also craft SOPs, analyze performance metrics, support recruitment and onboarding, and assist with proposals and product rollouts, aiming to grow into Operations Management.

Qualifications

• Experience in IT service delivery or MSP operations.
• Strong coordination, communication, and admin execution.
• Familiarity with ITIL, ISO, RMM, and ticketing systems.
• Knowledge of Microsoft 365, Azure, IT Security, VOIP, cloud tools.

Responsibilities

• Coordinate day-to-day IT service delivery with precision.
• Schedule, assign, and track technician tasks.
• Handle escalations and drive fast, accurate resolutions.
• Protect SLAs and uphold consistent service quality.
• Manage client communication with professional follow-through.
• Build and refine SOPs, policies, and operational processes.
• Analyze metrics to spot trends and improve performance.
• Support recruitment, onboarding, and team development.
• Assist with proposals, internal projects, and product rollouts.
• Ensure compliance with standards and data security requirements.

Skills

IT service delivery

MSP operations

Coordination

Communication

Problem solving

English proficiency

Growth mindset

Operations management aspiration

Tools

ITIL framework

ISO standards

RMM tools

Ticketing systems

Microsoft 365

Azure

IT security tools

VOIP tools

Cloud tools

Job description

Your IT Department is seeking an Operations Administrator to drive structured IT service delivery in a Work From Anywhere, full-time setup. You will coordinate tasks, manage escalations, uphold SLAs, and maintain client communications with a professional touch.

You’ll also craft SOPs, analyze performance metrics, support recruitment and onboarding, and assist with proposals and product rollouts, aiming to grow into Operations Management.