Remote Junior Incident Response Engineer

Miratech1; Philippines; On-site; PHP 750,000 - 1,500,000; Full time

Benefits offered by this job

Health insurance

Language courses

Relocation program

Remote work

Job summary

Miratech is seeking a skilled Technical Support Engineer to contribute to a global healthcare client’s experience transformation. You will monitor systems, triage incidents, and coordinate resolution across IT, automation, software, and business teams in a remote-capable environment.

The role emphasizes incident management, proactive risk mitigation, detailed documentation, and cross-functional collaboration, with opportunities to leverage AI tools to boost productivity and deliver timely,

Qualifications

• Minimum 3+ years of experience in incident response or crisis management.
• Experience in IT operations, network monitoring or command center environments.
• Familiarity with monitoring and incident tools (ServiceNow, Splunk, Dynatrace).

Responsibilities

• Monitor system alerts, performance metrics, queue volumes, and health across platforms.
• Triage, prioritize, and manage incidents with defined severities and escalation.
• Coordinate incident resolution across IT, automation, software, business teams and vendors.
• Maintain detailed incident documentation (timestamps, errors, steps taken).
• Prepare operational reports and summaries for audits and compliance.
• Act as liaison between technical teams, stakeholders, and vendors.
• Participate in standups, post-incident reviews, and root-cause analysis.
• Use AI tools to improve productivity and generate summaries.

Skills

Incident response

Crisis management

Vendor coordination

IT operations

Network monitoring

Command center

Communication

Teamwork

AI tools

Tools

ServiceNow

Splunk

Dynatrace

Genesys

AWS

CxOne

Microsoft Copilot

Azure

Google

Job description

Miratech is seeking a skilled Technical Support Engineer to contribute to a global healthcare client’s experience transformation. You will monitor systems, triage incidents, and coordinate resolution across IT, automation, software, and business teams in a remote-capable environment.

The role emphasizes incident management, proactive risk mitigation, detailed documentation, and cross-functional collaboration, with opportunities to leverage AI tools to boost productivity and deliver timely,