Remote IT Support Specialist – Global Service Desk

WSA – Wonderful Sound for All; Makati; On-site; PHP 300,000 - 540,000; Full time

Job summary

WSA – Wonderful Sound for All in Manila is seeking an IT Support Specialist to join our Global Service Desk. The role provides remote IT support to users across regions, troubleshooting hardware, software, accounts, and connectivity issues to ensure reliable service.

The ideal candidate has 3–5 years in IT support, hands-on AD and Office 365 experience, strong communication, and a track record of handling incidents in a 24x7 environment. ITIL v4 or similar certs are a strong advantage.

Qualifications

• 3–5 years in IT Support or Service Desk in a global environment.
• Experience supporting users remotely via phone, chat, email, and tickets.
• Proficient in Active Directory user and computer management; security groups and mail groups.
• Experience with Office 365, business apps, and networking connectivity issues.
• Strong troubleshooting, communication, and customer service skills.
• Willing to work a 24x7 shift; ITIL v4, Microsoft, or CompTIA certs are a plus.

Responsibilities

• Provide remote IT support to end-users across regions via phone, chat, email, and tickets.
• Diagnose, troubleshoot, and resolve standard IT incidents and service requests.
• Manage user accounts, computers, security groups, email groups, and network resources in AD.
• Support Office 365 and business apps; help users resolve issues efficiently.
• Collaborate with global IT teams and external providers on escalated issues.
• Manage incoming tickets, prioritize workload, and maintain high-end user support.

Skills

Remote IT Support

Active Directory

Office 365

Troubleshooting

Customer Service

Communication Skills

ITIL v4

Microsoft

Shift Rotation

Tools

Ticketing System

AD Tools

Job description

WSA – Wonderful Sound for All in Manila is seeking an IT Support Specialist to join our Global Service Desk. The role provides remote IT support to users across regions, troubleshooting hardware, software, accounts, and connectivity issues to ensure reliable service.

The ideal candidate has 3–5 years in IT support, hands-on AD and Office 365 experience, strong communication, and a track record of handling incidents in a 24x7 environment. ITIL v4 or similar certs are a strong advantage.