Remote IT Service Desk Specialist II

Astreya; Philippines; Remote; PHP 360,000 - 540,000; Full time

Job summary

Astreya is hiring a Service Desk Specialist II to support a key client remotely from the Philippines. You will troubleshoot desktop hardware and software, image devices, manage tickets, and ensure end-user satisfaction while following policy and process guidelines.

You’ll collaborate with teammates, maintain inventories, and assist users with network access, VPN, and application issues, staying productive in a fast-paced IT environment.

Qualifications

• Bachelor’s degree from four-year college or university and 2–5 years’ related experience.
• Strong customer service and communication skills.
• Knowledgeable about hardware, software, and network troubleshooting.

Responsibilities

• Follow standard operating and ticketing procedures to image, update and resolve computer and software issues for new and existing employees.
• Maintain equipment inventory, including processing RMAs and ordering new equipment.
• Maintain presence at designated service locations and assist end users with pickup/delivery of devices.
• Update, track and escalate tickets in the defined ticketing system; confirm resolution with end users.

Skills

Bachelor’s degree

2-5 years experience

Customer service

Communication skills

Hardware troubleshooting

Software troubleshooting

VPN access

Education

Bachelor’s degree from four-year college or university

Job description

Astreya is hiring a Service Desk Specialist II to support a key client remotely from the Philippines. You will troubleshoot desktop hardware and software, image devices, manage tickets, and ensure end-user satisfaction while following policy and process guidelines.

You’ll collaborate with teammates, maintain inventories, and assist users with network access, VPN, and application issues, staying productive in a fast-paced IT environment.