Remote IT Service Desk Analyst (L1) – Elevate Your MSP Career

LAdmins; Philippines; Remote; PHP 223,000 - 402,000; Full time

Benefits offered by this job

Permanent Work from Home

Paid Time Off

Monthly Performance Bonus

Annual Bonus

Health Allowance

Internet Allowance

Job summary

Ladmins is seeking a Service Desk Analyst (L1) for a remote role servicing Philippine end-users. You will triage incidents, handle routine IT requests, and document steps with clear escalation paths.

The role involves collaboration with a U.S.-based team across phone, email, and chat, and requires strong troubleshooting and communication skills. You’ll support Windows 11, macOS, Microsoft 365, and Google Workspace, with knowledge of Active Directory/Entra ID, MFA, and basic networking.

Qualifications

• Bachelor's degree in IT/CS or related field.
• 1–2 years IT support experience.
• Familiarity with ITIL Incident/Request/Change management.
• Working knowledge of Windows 11, macOS, Microsoft 365, Google Workspace.
• Basic understanding of Active Directory/Entra ID, MFA, and core networking.

Responsibilities

• Incident triage and ticket management as first point of contact.
• Handle high-volume service requests like password resets and onboarding/offboarding.
• Document troubleshooting steps and resolutions in the ticketing system.
• Contribute to knowledge base articles and runbooks.
• Provide cross-platform support and basic networking troubleshooting.

Skills

Troubleshooting

Customer service

Communication

Teamwork

Windows 11

macOS

Microsoft 365

Google Workspace

Active Directory/Entra ID

MFA

Networking basics

ITIL concepts

Education

Bachelor's degree in IT/CS or related field

Tools

Microsoft 365

Google Workspace

Active Directory

Job description

Ladmins is seeking a Service Desk Analyst (L1) for a remote role servicing Philippine end-users. You will triage incidents, handle routine IT requests, and document steps with clear escalation paths.

The role involves collaboration with a U.S.-based team across phone, email, and chat, and requires strong troubleshooting and communication skills. You’ll support Windows 11, macOS, Microsoft 365, and Google Workspace, with knowledge of Active Directory/Entra ID, MFA, and basic networking.