Remote Healthcare Scheduling Coordinator (MA)

Activate Care; Boston; Hybride; PHP 2 163 000 - 2 423 000; Plein temps

Avantages offerts par ce poste

Company benefits

Résumé du poste

Activate Care is seeking a Scheduler to coordinate and manage home-based assessment visits for a team of Registered Nurses across Massachusetts. You’ll balance schedules, travel logistics, and compliance while serving as the central contact for bookings and changes.

Ideal candidates have 2+ years in healthcare scheduling, EMR experience, and strong communication skills. This is a remote/hybrid role with occasional in-office meetings in Massachusetts and standard company benefits.

Qualifications

• Associate degree or equivalent; Bachelor's degree preferred.
• Minimum of 2 years in scheduling/coordination/admin roles in healthcare.
• Experience with EMR and scheduling systems.
• Experience in HIPAA-compliant environments.
• Strong organizational, communication, and interpersonal skills.
• Multitasking, prioritization, and deadline-driven in fast-paced settings.
• Proficient in MS Office and EHR platforms.
• Ability to work independently with minimal supervision and adapt to changing priorities.
• Comfortable with remote collaboration tools.
• Willingness to hybrid schedule with occasional in-office Massachusetts meetings.

Responsabilités

• Coordinate and maintain daily schedules for home assessment nurses across MA locations.
• Contact members by phone to schedule and confirm visits (initial and follow-up).
• Optimize schedules based on geography, nurse availability, and member needs.
• Update scheduling and EMR systems in real time with accurate data.
• Communicate schedule changes or urgent needs to nurses and leadership.
• Track completion rates and follow up on missed appointments.
• Document outreach attempts and scheduling details in systems.
• Collaborate with internal teams to address scheduling barriers.
• Provide excellent customer service while maintaining confidentiality.
• Support quality improvement initiatives related to scheduling workflows.
• Other duties as assigned.

Connaissances

Scheduling

Healthcare admin

EMR experience

HIPAA compliance

MS Office

Remote work

Communication

Formation

Associate degree or equivalent

Bachelor's degree preferred

Outils

EMR systems

Scheduling software

EHR platforms

Description du poste

Activate Care is seeking a Scheduler to coordinate and manage home-based assessment visits for a team of Registered Nurses across Massachusetts. You’ll balance schedules, travel logistics, and compliance while serving as the central contact for bookings and changes.

Ideal candidates have 2+ years in healthcare scheduling, EMR experience, and strong communication skills. This is a remote/hybrid role with occasional in-office meetings in Massachusetts and standard company benefits.