Remote Global Communications Systems Engineer

Videojet Technologies Inc.; España; Hybrid; PHP 7,524,000 - 9,404,000; Full time

Job summary

Videojet Technologies Inc. is seeking a Global Communications Systems Engineer to support the European rollout and ongoing development of our customer-facing communications technology.

You will deploy and integrate NICE CXone with CRM connections while collaborating with service, commercial, integration, and global DTS teams. This remote role may be based in any EMEA location and requires availability during European business hours.

Qualifications

• Hands-on experience developing, deploying, configuring, or supporting contact center platforms or software.
• Working knowledge of telephony technologies, including PSTN/POTS and VoIP/SIP.
• Experience integrating a contact center platform with Salesforce or another CRM system.
• Experience gathering business requirements, producing functional or technical designs, and developing and executing tests.
• A degree or certification in IT, telecommunications, programming, or a related technical field, or equivalent directly relevant practical experience, together with advanced to fluent written and spoken English for technical and business communication.

Responsibilities

• Coordinate with local service and commercial teams, integration teams, and global development partners to deliver contact center rollouts and dependable post-launch support across Europe.
• Translate business requirements into technical specifications, balancing platform constraints, user experience, cost, and business value.
• Develop, configure, and enhance NICE CXone features, call flows, logic-based business rules, alerts, process flows, integrations, and automation.
• Provide hands-on support for telephony and communication applications, troubleshoot technical issues, and identify opportunities to improve reliability and the customer experience.
• Create SOPs, standard work, onboarding materials, and training for users and managers within local business organizations.
• Build and maintain reports, dashboards, data-quality controls, and KPIs that improve productivity, adoption, and continuous improvement.

Skills

Contact center platforms

Telephony technologies (PSTN/POTS, VoP

CRM integration (Salesforce)

Requirements gathering & designs

English communication (fluent)

Education

IT/telecommunications degree or certification

Tools

NICE CXone

Salesforce

Job description

Videojet Technologies Inc. is seeking a Global Communications Systems Engineer to support the European rollout and ongoing development of our customer-facing communications technology.

You will deploy and integrate NICE CXone with CRM connections while collaborating with service, commercial, integration, and global DTS teams. This remote role may be based in any EMEA location and requires availability during European business hours.