Global Communications Systems Engineer (EMEA)

Videojet Technologies Inc.; España; Hybrid; PHP 7,524,000 - 9,404,000; Full time

Job summary

Videojet Technologies Inc. is seeking a Global Communications Systems Engineer to support the European rollout and ongoing development of our customer-facing communications technology.

You will deploy and integrate NICE CXone with CRM connections while collaborating with service, commercial, integration, and global DTS teams. This remote role may be based in any EMEA location and requires availability during European business hours.

Qualifications

• Hands-on experience developing, deploying, configuring, or supporting contact center platforms or software.
• Working knowledge of telephony technologies, including PSTN/POTS and VoIP/SIP.
• Experience integrating a contact center platform with Salesforce or another CRM system.
• Experience gathering business requirements, producing functional or technical designs, and developing and executing tests.
• A degree or certification in IT, telecommunications, programming, or a related technical field, or equivalent directly relevant practical experience, together with advanced to fluent written and spoken English for technical and business communication.

Responsibilities

• Coordinate with local service and commercial teams, integration teams, and global development partners to deliver contact center rollouts and dependable post-launch support across Europe.
• Translate business requirements into technical specifications, balancing platform constraints, user experience, cost, and business value.
• Develop, configure, and enhance NICE CXone features, call flows, logic-based business rules, alerts, process flows, integrations, and automation.
• Provide hands-on support for telephony and communication applications, troubleshoot technical issues, and identify opportunities to improve reliability and the customer experience.
• Create SOPs, standard work, onboarding materials, and training for users and managers within local business organizations.
• Build and maintain reports, dashboards, data-quality controls, and KPIs that improve productivity, adoption, and continuous improvement.

Skills

Contact center platforms

Telephony technologies (PSTN/POTS, VoP

CRM integration (Salesforce)

Requirements gathering & designs

English communication (fluent)

Education

IT/telecommunications degree or certification

Tools

NICE CXone

Salesforce

Job description

Imagine yourself... Doing meaningful work that makes an everyday impact on the world around you? Growing your expertise and expanding your skillset with every project? Collaborating with a vibrant, inclusive, global team? It's all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week - after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet's technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces. As part of the Videojet team and the broader Veralto network, you'll work with products that make an everyday impact on the world around you—and along the way, you'll have opportunities to make your mark on our business and your career, deepen your skillset, and pursue your ambitions. Learn about our leading portfolio of innovative products here: https://cdn.videojet.com/U309KOI6/as/vvpm76xpvfqj3kgchf7khbnz/vf-history-of-videojet-innovation-us

We Offer A remote role supporting a highly visible global technology program. Professional onboarding and training. Career development opportunities across Videojet and Veralto. The opportunity to work with an inclusive, international team.

Reporting to the Director, Service & Commercial Applications, the Global Communications Systems Engineer will support the European rollout and ongoing development of Videojet’s customer-facing communications technology. You will help deploy, integrate, and improve the NICE CXone contact center platform and its CRM connections while partnering with service, commercial, integration, and global DTS teams. This remote role may be based in any EMEA location and requires availability during European business hours. This role has no routine travel requirement. Occasional travel may be requested for selected larger-country rollouts, depending on business needs.

In this role, a typical day will look like:

• Coordinate with local service and commercial teams, integration teams, and global development partners to deliver contact center rollouts and dependable post-launch support across Europe.
• Translate business requirements into technical specifications, balancing platform constraints, user experience, cost, and business value.
• Develop, configure, and enhance NICE CXone features, call flows, logic-based business rules, alerts, process flows, integrations, and automation.
• Provide hands-on support for telephony and communication applications, troubleshoot technical issues, and identify opportunities to improve reliability and the customer experience.
• Create SOPs, standard work, onboarding materials, and training for users and managers within local business organizations.
• Build and maintain reports, dashboards, data-quality controls, and KPIs that improve productivity, adoption, and continuous improvement.

The essential requirements of the job include:

• Hands-on experience developing, deploying, configuring, or supporting contact center platforms or software.
• Working knowledge of telephony technologies, including PSTN/POTS and VoIP/SIP.
• Experience integrating a contact center platform with Salesforce or another CRM system.
• Experience gathering business requirements, producing functional or technical designs, and developing and executing tests.
• A degree or certification in IT, telecommunications, programming, or a related technical field, or equivalent directly relevant practical experience, together with advanced to fluent written and spoken English for technical and business communication.

It would be a plus if you also possess:

• Experience with NICE CXone and Salesforce.
• Programming or application-development experience.
• Experience supporting multi-country technology rollouts.
• Experience developing user training, reports, or dashboards.
• Proficiency in another major European language.

Videojet is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

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