Remote Fulfillment Specialist III: Logistics & Inventory

Dayforce; Philippines; Hybrid; PHP 360,000 - 540,000; Full time

Job summary

Dayforce in the Philippines is seeking a Fulfillment Specialist III to ensure hardware reaches customers accurately and on time. You will coordinate orders, shipments, inventory activity, and returns with Crane Worldwide Logistics, working remotely to support US Eastern Time hours.

You will manage shipment details, tracking updates, and inventory records in NetSuite, while resolving routine issues and ensuring compliance and service levels across a high-volume environment.

Qualifications

• At least 2 years of experience in logistics, fulfillment, shipping coordination, inventory management, or a related operations role.
• Experience with a warehouse, third-party logistics provider, carrier portal, or distribution partner.
• Working knowledge of domestic and international shipping workflows and documentation requirements.
• Experience managing shipment, return, or inventory exceptions using established procedures.
• Experience using Salesforce or another case management or ticketing system.

Responsibilities

• Review approved hardware orders, release complete orders to Crane, and coordinate shipment execution based on ship dates, quantities, accessories, shipping method, and delivery requirements.
• Confirm shipment details and update tracking, ship dates, drafts, serial numbers, MAC addresses where applicable, and fulfillment notes on the same business day confirmation is received.
• Document incoming and outgoing inventory activity in NetSuite, including receipts, shipments, returns, replacements, transfers, and approved adjustments.
• Reconcile routine activity across NetSuite, Crane records, Salesforce cases, and fulfillment trackers; investigate and correct standard data, quantity, and documentation issues.
• Capture and validate serialized device information, ensuring serial numbers and MAC addresses are connected to the correct customer, site, order, shipment, return, or case.
• Manage assigned return and reverse-logistics activities, including RMA validation, return instructions, tracking, receipt confirmation, and disposition documentation.
• Prepare and validate shipping data for domestic and international shipments, following approved procedures for classifications, declared values, certifications, and carrier requirements.
• Resolve routine shipping and carrier exceptions, such as address corrections, delivery holds, delayed scans, and return-to-sender risks; escape shortages, damaged shipments, compliance concerns, or missing information promptly.
• Provide accurate shipment, return, billing, and exception information to support Salesforce case updates, billing handoffs, and case closure.
• Partner daily with Crane, Fulfillment Order Management, and team leadership on shipment releases, inventory questions, returns, escalations, and recurring operational issues.

Skills

Logistics coordination

Order management

Inventory management

Shipping coordination

Salesforce

English communication

Detail oriented

Remote work

Tools

NetSuite

Salesforce

Carrier portals

Job description

Dayforce in the Philippines is seeking a Fulfillment Specialist III to ensure hardware reaches customers accurately and on time. You will coordinate orders, shipments, inventory activity, and returns with Crane Worldwide Logistics, working remotely to support US Eastern Time hours.

You will manage shipment details, tracking updates, and inventory records in NetSuite, while resolving routine issues and ensuring compliance and service levels across a high-volume environment.