Remote Fulfillment & Modified Formats Specialist

Pearson (old); Mandaluyong; On-site; PHP 446,000 - 725,000; Full time

Job summary

Pearson is seeking an Advanced Associate, Fulfillment and Warehouse Processor to ensure timely delivery of modified exam materials. The role involves supervising temporary staff, coordinating with suppliers, and maintaining strong customer service standards, within a remote work setup.

Based in our Qualification Services unit, you will work under the Modified Formats Team Manager to meet deadlines and uphold accessibility regulations while supporting multiple stakeholders across exams and

Qualifications

• Essential: GCSE English & Maths or Bachelor’s degree
• Excellent PC and Microsoft Office skills, including intermediate Excel

Responsibilities

• Carry out quality checks on Modified Papers following Pearson House Styles and UKAAF Guidance
• Manage communication with third-party suppliers
• Support Team Manager with training and delegation of work to temporary staff
• Liaise with stakeholders from different teams and provide second-line support to customer service
• Escalate issues to the Team Manager with accuracy and timeliness
• Assist with other Customer Operations processes as required

Skills

Flexible attitude

Complex systems understanding

Organisational skills

Adaptability

Customer service focus

Communication skills

Team motivation

Issue escalation

Problem solving

Multitasking

Flexible working patterns

Education

GCSE English & Maths

Bachelor's Degree

Excel proficiency

Tools

Microsoft Office

Excel

Job description

Pearson is seeking an Advanced Associate, Fulfillment and Warehouse Processor to ensure timely delivery of modified exam materials. The role involves supervising temporary staff, coordinating with suppliers, and maintaining strong customer service standards, within a remote work setup.

Based in our Qualification Services unit, you will work under the Modified Formats Team Manager to meet deadlines and uphold accessibility regulations while supporting multiple stakeholders across exams and