Front Desk Patient Communication And Medical Records

GoLean Health; Iloilo City; Remote; PHP 439,000 - 526,000; Part time

Job summary

GoLean Health is seeking a Virtual Medical Assistant to support a U.S.-based pulmonology practice. The role blends front-desk patient communication with back-office medical records management in a remote setting.

Ideal candidates have at least 1 year of VA experience, strong English communication, and HIPAA knowledge. You will handle calls, manage records, and collaborate with the billing team to ensure smooth clinic operations.

Qualifications

• 1 year of experience as a Virtual Medical Assistant in US-based healthcare settings.
• Strong English verbal and written communication with empathy.
• Familiarity with HIPAA and medical terminology.

Responsibilities

• Handle high-volume patient calls, verify appointments, and route requests to staff.
• Process medical records requests and coordinate with billing while ensuring HIPAA compliance.
• Collaborate with clinic teams across locations and maintain accurate EMR documentation.

Skills

Virtual Medical Assistant experience

Strong English communication

Multitasking

HIPAA compliance knowledge

Remote work capability

Attention to detail

Tools

AthenaHealth EMR

Job description

Job Description:

Front Desk, Patient Communication & Medical Records

Remote | Pulmonology | Part-Time | 30 hours per week | $5-6/hour
Schedule: Monday to Friday, U.S. Central Time | Open Positions: 2

Position Overview

We are seeking experienced, detail-oriented Virtual Medical Assistants to support a growing U.S.-based pulmonary specialty practice operating across three clinic locations.

This role combines front-desk patient communication with back-office medical records management. The ideal candidate is comfortable managing high volumes of incoming calls, coordinating patient requests, processing medical records, and working closely with an established clinical team.

You will help streamline daily clinic operations while ensuring patients receive prompt, professional, and compassionate assistance.

Key Responsibilities

1. Patient Communication & Call Management

• Answer high-volume inbound patient calls, address general inquiries, confirm appointments, and direct requests to appropriate clinic personnel.

• Triage incoming calls, emails, and AthenaHealth EMR messages, ensuring accurate documentation and timely routing to designated staff.

• Coordinate with the bilingual Virtual Medical Assistant to assist Spanish-speaking patients through live call transfers or scheduled callbacks.

2. Medical Records & Administrative Support

• Process medical records requests from insurance companies, referring providers, and patients accurately and within required timelines.

• Coordinate with the in-house billing team to organize, track, and complete medical records requests while maintaining HIPAA compliance.

• Assist with other clinical administrative workflows, including referrals, insurance verification, and prior authorizations, as assigned during future workflow expansion.

3. Team Collaboration & Workflow Management

• Collaborate with clinic supervisors, billing personnel, and fellow Virtual Medical Assistants to ensure smooth communication across multiple locations.

• Provide backup inbound call coverage during peak hours while balancing assigned medical records and administrative responsibilities.

• Maintain accurate EMR documentation and contribute to developing standard operating procedures (SOPs) for consistent and efficient workflows.

Minimum Qualifications

• At least 1 year of experience as a Virtual Medical Assistant supporting U.S.-based healthcare practices in similar clinical administrative functions.

• Hands-on experience in patient communication, inbound call handling, medical records processing, or related medical administrative workflows.

• Strong English verbal and written communication skills, with a professional, empathetic, and patient-centered approach.

• Familiarity with U.S. healthcare workflows, medical terminology, patient confidentiality, and HIPAA requirements.

• Ability to multitask, prioritize time-sensitive requests, and work independently in a high-volume remote healthcare environment.

Preferred Qualifications

• Experience using AthenaHealth EMR for patient messaging, clinical documentation, or administrative workflows.

• Previous experience supporting pulmonology practices or other U.S. specialty outpatient clinics.

• Experience coordinating with billing departments, clinic supervisors, and remote healthcare teams.

Technical & Work-From-Home Requirements

• Computer or laptop with at least an Intel Core i5 processor or equivalent/higher.

• Reliable high-speed primary internet connection with a dedicated backup internet source.

• Uninterruptible Power Supply (UPS) or reliable backup power solution.

• Quiet, professional workspace suitable for handling confidential patient information and inbound calls.

Ideal Candidate

We are looking for someone who is dependable, proactive, highly organized, and confident communicating with patients over the phone. You should be comfortable transitioning between live patient calls and back-office administrative responsibilities while maintaining accuracy, professionalism, and a strong commitment to patient service.