Capacity Planner

Intelogix; Pasig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

InteLogix in Pasig, Philippines, is seeking a Capacity Planner to develop long-term forecasts for volume and workload, spanning 3–18 months. The role translates forecasts into headcount plans, ramp schedules and hiring needs for a busy contact center.

You will model scenarios for attrition, seasonality and growth, maintain capacity models and collaborate with Finance and Recruitment on budgets and staffing. Strong Excel modelling and SQL/BI skills are essential.

Qualifications

• 3+ years in capacity planning or forecasting or similar analytical role.
• Strong understanding of contact center metrics (Erlang, shrinkage, occupancy).
• Excellent statistical and Excel modelling skills.

Responsibilities

• Produce long-term forecasts (weekly/monthly to 3–18 months) for volume and workload.
• Convert forecasts into FTE requirements, hiring plans and ramp schedules.
• Model scenarios for attrition, shrinkage, seasonality and business growth.
• Maintain capacity models and track forecast accuracy vs. actuals.
• Partner with Finance and Recruitment on budget, headcount and ramp.
• Recommend actions to close over- and under-capacity gaps.

Skills

Capacity planning

Forecasting

Excel modelling

Analytical thinking

Communication

Tools

SQL

Power BI

Tableau

Job description

Capacity PlannerThis website stores cookies on your computer. These cookies are used to collect information about how you interact with our website. We use this information in order to improve and customize your browsing experience and for analytics about our visitors both on this website. To find out more, see our Privacy Policy.### Capacity PlannerApply: PHL\\_REMOTE\\_Pasig: Full time: Posted Today: JR101778**Who we are:**InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.**Key Responsibilities**• Produce long-term (weekly/monthly, 3–18 month) volume and workload forecasts.• Convert forecasts into FTE requirements, hiring plans and ramp schedules.• Model scenarios for attrition, shrinkage, seasonality and business growth.• Maintain capacity models and track forecast accuracy versus actuals.• Partner with Finance and Recruitment on budget, headcount and ramp.• Recommend actions to close over- and under-capacity gaps. **Required Qualifications & Experience**• 3+ years in capacity planning, forecasting or a strong analytical planning role.• Solid understanding of contact centre metrics and staffing drivers (Erlang, shrinkage, occupancy).• Strong statistical, analytical and Excel modelling skills. **Technical Skills & Tools**• Advanced Excel (modelling); WFM platforms and capacity/forecasting tools.• SQL and BI tools (Power BI / Tableau) a strong plus. **Key Competencies**• Analytical rigour · Scenario modelling · Commercial awareness · Attention to detail · Clear communication of assumptions. **Success Metrics (KPIs)**• Long-term forecast accuracy · Capacity plan vs actual staffing · Ramp plan reliability · Budget adherence.