Remote Finance Support Consultant – Dynamics 365

XAPT; Philippines; On-site; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Remote work

Private health insurance

Cafeteria

Sports pass

Job summary

XAPT is seeking a Support Consultant – Finance to join our Global Support team. Ideal candidates have working knowledge of Microsoft Dynamics 365 Finance & Operations, ERP systems, or financial business processes, and a passion for helping customers succeed.

This role offers a remote working opportunity and exposure to international projects. As part of a dynamic team, you will troubleshoot tickets, analyze root causes, conduct customer calls, and expand your knowledge of Dynamics products and

Qualifications

• University degree in Finance, Accounting, Economics, or related field.
• Excellent command of English, both written and spoken.
• Understanding of financial and accounting processes.
• Familiarity with ERP systems; Dynamics 365 is an advantage.
• Experience in consulting, professional services, customer support, or client-facing environment is beneficial.
• Experience working with ticketing systems is an advantage.

Responsibilities

• Troubleshoot incoming support tickets and manage them through the ticketing system.
• Perform root cause analysis, regression testing, and maintain accurate documentation.
• Organize and conduct regular customer calls related to support cases.
• Learn and continuously expand knowledge of Microsoft Dynamics products, finance processes, and related solutions.
• Continuously develop professional and technical skills through self-learning and training programs.
• Help customers break down complex business and financial challenges into practical solutions.
• Provide guidance on optimal system configuration and best practices.
• Identify opportunities to increase customer value and improve system utilization.
• Use customer feedback to drive product and service improvements.
• Facilitate trainings, workshops, and demonstrations remotely or on-site when required.

Skills

English proficiency

Problem-solving

Client-focused

Learning mindset

Education

Finance, Accounting, Economics degree

Tools

ERP systems

Microsoft Dynamics 365

Job description

XAPT is seeking a Support Consultant – Finance to join our Global Support team. Ideal candidates have working knowledge of Microsoft Dynamics 365 Finance & Operations, ERP systems, or financial business processes, and a passion for helping customers succeed.

This role offers a remote working opportunity and exposure to international projects. As part of a dynamic team, you will troubleshoot tickets, analyze root causes, conduct customer calls, and expand your knowledge of Dynamics products and