Remote Field Technician I – Home Panel Installations

Nielsen; Pasig; Hybrid; PHP 420,000 - 640,000; Full time

Job summary

Nielsen Philippines is seeking a Technical Specialist to install and maintain Nielsen panel homes, operating in a remote environment and coaching families on equipment use.

You will handle remote diagnostics, communicate with panelists across channels, and ensure data collection is accurate while adhering to participation guidelines.

The role requires a hybrid setup with three office days, 11pm–9am PH time shifts to support US geography, and a proactive, patient approach.

Qualifications

• Basic knowledge of networking, including routers and WiFi.
• Fluency in English (written and spoken).
• Experience with remote customer support or tech setup is a plus.

Responsibilities

• Installs and maintains all current and future metering platforms working remotely with panelists from a home office environment.
• Investigates and resolves Nielsen proprietary system-generated household performance issues.
• Remotely diagnoses and troubleshoots data/equipment, taking necessary corrective action to collect and retrieve accurate audience data.
• Communicates effectively with panelists through various channels including phone, email, text, video, and chat.
• Educates and coaches Panel members on operation, security procedures, and expected participation responsibilities to protect the integrity of the Nielsen sample and usage of Nielsen equipment to ensure optimum performance results.
• Uses persuasion skills to maintain the cooperation of Panel members.
• Demonstrate ability to shift focus quickly between assignments and proactivity in finding work during downtime

Skills

Networking basics

English proficiency

Education

Bachelor's degree or 4-year degree in technology field

Job description

Nielsen Philippines is seeking a Technical Specialist to install and maintain Nielsen panel homes, operating in a remote environment and coaching families on equipment use.

You will handle remote diagnostics, communicate with panelists across channels, and ensure data collection is accurate while adhering to participation guidelines.

The role requires a hybrid setup with three office days, 11pm–9am PH time shifts to support US geography, and a proactive, patient approach.