Remote Customer Support Specialist | Delight & Upsell

community-phone-careers; Philippines; Remote; PHP 517,000 - 689,000; Full time

Job summary

Community Phone is hiring for a Customer Support Representative to delight landline users and expand our global, remote-first team. The role requires exceptional English, empathy, and the ability to handle inquiries with care and clarity.

You will track concerns, collaborate across teams, and work to minimize churn while identifying opportunities to upsell complementary products and services. US-timezone shifts apply, with base compensation plus commission.

Qualifications

• Advanced command of the English language is required.
• Experience with Zendesk or HubSpot (or similar) preferred.
• Ability to work US time zones and weekends.

Responsibilities

• Track customer concerns, identifying trends, and driving calls.
• Work cross-functionally to remove customer obstacles.
• Ensure every customer has an extraordinary experience.
• Understand why customers wish to cancel and work on solutions.
• Listen for opportunities to upsell products and services.

Skills

Strong English

Calm under pressure

Multitasking

Organizational skills

Customer communication

Tools

Zendesk

HubSpot

Job description

Community Phone is hiring for a Customer Support Representative to delight landline users and expand our global, remote-first team. The role requires exceptional English, empathy, and the ability to handle inquiries with care and clarity.

You will track concerns, collaborate across teams, and work to minimize churn while identifying opportunities to upsell complementary products and services. US-timezone shifts apply, with base compensation plus commission.