Remote Customer Success Engineer - Post-Implementation

Malaya Tech Consulting, Inc.; Taguig; Remoto; PHP 420.000 - 720.000; Tempo integral

Resumo da vaga

Malaya Tech Consulting, Inc. is seeking a Customer Success professional to manage post-implementation support for Anaplan, Odoo ERP, and finance solutions. You will serve as the main liaison for clients, drive system adoption, and coordinate between clients and internal teams to resolve issues.

You will conduct user training, prepare guides, and ensure smooth knowledge transfer from implementation to ongoing support, while continuously improving system performance and client satisfaction.

Qualificações

• Degree in IT, computer science, business, or related field.
• Experience in customer success, tech support, or system implementation is preferred.
• Familiarity with ERP, financial systems, Anaplan, or Odoo is a plus.
• Strong communication, troubleshooting, and customer service skills.
• Good documentation, coordination, and problem-solving abilities.
• Able to work independently and collaboratively in a remote setup.

Responsabilidades

• Be primary contact for clients after system implementation and deployment.
• Build strong client relationships and ensure satisfaction and system adoption.
• Conduct regular client check-ins to gather feedback and address concerns.
• Guide clients in maximizing value from implemented solutions.
• Provide ongoing technical and functional support for Anaplan, Odoo ERP, and finance solutions.
• Troubleshoot issues, identify root causes, and coordinate resolutions with teams.
• Monitor recurring issues and suggest enhancements for better performance.
• Coordinate support requests, track resolutions, and update clients timely.
• Support handover from project to ongoing customer success and ensure smooth deployment.

Conhecimentos

Communication

Troubleshooting

Customer service

Documentation

Coordination

Problem solving

Remote work

Formação

Bachelor's degree (IT/CS/Business)

Ferramentas

ERP systems

Anaplan

Odoo

Descrição da vaga

Malaya Tech Consulting, Inc. is seeking a Customer Success professional to manage post-implementation support for Anaplan, Odoo ERP, and finance solutions. You will serve as the main liaison for clients, drive system adoption, and coordinate between clients and internal teams to resolve issues.

You will conduct user training, prepare guides, and ensure smooth knowledge transfer from implementation to ongoing support, while continuously improving system performance and client satisfaction.