Remote CRM Lead & Nurturing Specialist

11 FTC Enterprises, Inc.; Quezon City; On-site; PHP 826,156 - 1,032,695; Full time

Benefits offered by this job

Legit work from home

Health care

PTO provided

Profit sharing

Job summary

11 FTC Enterprises, Inc. is seeking a CRM and leads specialist to manage the CRM, scrub and nurture inbound leads, and train agents on CRM usage. You will monitor agent activity, generate productivity reports, and build dashboards using Google Sheets.

This role supports remote work from the Philippines, with a strong emphasis on timely follow-ups and performance metrics. Requirements include fluent English, 18+ years old, and a headset with a noise-canceling mic and HD webcam.

Qualifications

• Good command of English.
• Must be 18 years of age and above.
• A headset with a noise-canceling feature and a high-definition webcam.

Responsibilities

• Manage leads and the CRM.
• Report issues with CRM by calling the hotline.
• Answer CRM-related questions from agents and provide training if needed.
• Service inbound leads from sign calls and online sources and determine where they are in the buying/selling process.
• Immediate response and scrubbing of the leads. (adding labels, activating drip campaigns, sending welcome text or emails, assigning lead to agents)
• Build follow-up process for the agents.
• Nurturing all leads through steady communication (email and text) until the leads are ready to talk or meet with an agent.
• Re-assigning leads to an agent once appointment is set.
• Daily monitoring of agent activity.
• Keep track of completed tasks and goals to measure lead conversion ratio and meet performance benchmarks.
• Generate report regarding Agent’s productivity and accountability.
• Build trackers and dashboard through Google Sheets.
• Track referrals and prepare referral forms.
• Create Lead Database for backup in case something happens with the CRM.
• Database and Pipeline Tool Management.
• Upload leads to dialer and schedule showings for agents.
• Cascade updates regarding incoming CRM-training or webinar and team announcement.

Skills

CRM management

Lead management

Training others

English communication

Tools

CRM system

Google Sheets

Dialer

Job description

11 FTC Enterprises, Inc. is seeking a CRM and leads specialist to manage the CRM, scrub and nurture inbound leads, and train agents on CRM usage. You will monitor agent activity, generate productivity reports, and build dashboards using Google Sheets.

This role supports remote work from the Philippines, with a strong emphasis on timely follow-ups and performance metrics. Requirements include fluent English, 18+ years old, and a headset with a noise-canceling mic and HD webcam.