Remote Collections Specialist - Problem Solver & Negotiator

Palmetto; Philippines; Remote; PHP 2,004,000 - 2,630,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, and vision coverage

Paid parental leave

Retirement plans

Job summary

Palmetto is seeking a remotely-based Collections Specialist for the Philippines. You will manage past-due accounts, perform outbound calls and emails, and negotiate resolutions while maintaining a positive customer experience and protecting Palmetto’s financial health.

Ideal candidates communicate clearly, balance firmness with empathy, and excel in a fast-paced environment. Experience in collections or customer service is required; knowledge of solar/construction is a plus.

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Prior experience in collections, call center, or customer service roles required.
• Fluent in English, both verbal and written, with clear and professional phone communication skills.
• Strong negotiation and conflict-resolution skills.
• Ability to remain calm, patient, and solution-oriented with escalated or difficult customers.
• Comfortable working in a high-volume, fast-paced call environment.
• Basic computer proficiency, including data entry and navigating CRM or collections software.
• Strong attention to detail and accurate record-keeping.
• Positive attitude, reliability, and a genuine customer-first mindset.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Knowledge of construction or solar industry preferred.
• Preferred Skills: bilingual abilities (English & Spanish); familiarity with collections-related regulations; outbound dialer systems.

Responsibilities

• Make outbound collection calls to customers regarding past-due accounts with goal of 100 per day.
• Negotiate payment arrangements and resolve delinquent accounts per policy and regulations.
• Document call outcomes, payment commitments, and account notes in the CRM.
• De-escalate and professionally handle frustrated or difficult customers.
• Educate customers on account status, balances, and payment options.
• Meet or exceed daily, weekly, and monthly call targets.
• Follow applicable collection laws (e.g., FDCPA).
• Escalate to supervisor when needed.
• Maintain professional, courteous, customer-focused approach on every call.

Job description

Palmetto is seeking a remotely-based Collections Specialist for the Philippines. You will manage past-due accounts, perform outbound calls and emails, and negotiate resolutions while maintaining a positive customer experience and protecting Palmetto’s financial health.

Ideal candidates communicate clearly, balance firmness with empathy, and excel in a fast-paced environment. Experience in collections or customer service is required; knowledge of solar/construction is a plus.