Remote Claims Associate | Customer Care & Claims Analysis

MicroSourcing International; Manila; Remote; PHP 260,000 - 360,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing International is seeking a Claims Associate to support customers filing insurance claims from a remote setting in Metro Manila. The role requires handling incoming claims, gathering necessary information, and helping claimants understand policies to ensure fair processing.

You will follow up on claims, resolve customer concerns, and provide strong customer service while coordinating with internal teams.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong analytical skills and attention to detail.
• Proficient in Google Suite.
• Experience handling insurance claims.
• Ability to interpret legal documents.
• Typing speed of 30–60 WPM or above.

Responsibilities

• Provide customer service to claimants
• Assist in claims processing and documentation
• Analyze claims data and identify trends
• Assist in resolving complex claims issues
• Liaise with relevant stakeholders

Skills

Customer service

Claims processing

Attention to detail

Communication skills

Analytical skills

Independent & teamwork

Typing speed 30–60 WPM

Insurance knowledge

Legal document interpretation

Google Suite

Tools

Google Workspace

Job description

MicroSourcing International is seeking a Claims Associate to support customers filing insurance claims from a remote setting in Metro Manila. The role requires handling incoming claims, gathering necessary information, and helping claimants understand policies to ensure fair processing.

You will follow up on claims, resolve customer concerns, and provide strong customer service while coordinating with internal teams.