Remote CCTV & IT Support Technician I

ECAM; Pasig; Remote; PHP 420,000 - 600,000; Full time

Benefits offered by this job

HMO Day 1 for you and dependents

Salary increases on performance

Additional leave credits

Job summary

ECAM is hiring a Remote Service Technician I to provide real-time support for CCTV systems across customer sites. You will handle L1 tickets, monitor health checks, and coordinate with Level 2/Field when escalation is required.

Ideal candidates are fresh graduates or individuals with 0–2 years of experience in service desk or remote support, capable of communicating effectively in English and comfortable working 24/7 shifts in a remote environment.

Qualifications

• Fresh graduates welcome and encouraged to apply.
• 0–2 years of related service desk or remote support experience.
• Basic desktop and network troubleshoot skills required.
• Familiarity with CCTV IP cameras and VMS is a plus.
• Strong communication skills and English proficiency.
• Willingness to work 24/7 shift patterns as needed.

Responsibilities

• Troubleshoot and update NVRs, IP cameras, VOIP devices, networks, and routers.
• Respond to L1 tickets within target response/resolution times.
• Document contacts and actions into the database per guidelines.
• Monitor customer systems and react promptly to issues.
• Provide regular ticket updates to users and stakeholders.
• Escalate issues to Level 2/Field with proper documentation.

Skills

English communication

Remote troubleshooting

Ticket handling

Customer service

Basic networking

NVR/IP camera knowledge

Health check monitoring

Education

Bachelor's degree in IT/CS/Engineering

Tools

ITIL

Microsoft certifications

CompTIA

Cisco

Job description

ECAM is hiring a Remote Service Technician I to provide real-time support for CCTV systems across customer sites. You will handle L1 tickets, monitor health checks, and coordinate with Level 2/Field when escalation is required.

Ideal candidates are fresh graduates or individuals with 0–2 years of experience in service desk or remote support, capable of communicating effectively in English and comfortable working 24/7 shifts in a remote environment.