Remote AI Training: Customer Service SME (Part-Time)

YO HR Consultancy; Philippines; Teletrabalho; PHP 1 299 000 - 2 424 000; Tempo parcial

Resumo da oferta

YO HR Consultancy is seeking an experienced Customer Service SME for an hourly, remote contractor role focused on creating a data set of natural, human-enacted customer service conversations to train AI agents. You will apply client communication, issue resolution, and CRM expertise to reflect real-world interactions, adhering to project guidelines.

This role is with a fast-growing AI data services company.

Qualificações

• Bachelor’s degree or equivalent professional experience.
• 2+ years of professional Customer Service experience.
• 1+ year of experience in AI training or related AI work.
• Strong knowledge of end-to-end customer support workflows.
• Excellent spoken English (C1+).

Responsabilidades

• Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios.
• Optimize AI Performance: Evaluate and rank AI responses to enhance model accuracy and relevance.
• Ensure Model Integrity: Test AI models for potential inaccuracies or biases and validate reliability.

Conhecimentos

Customer service

Communication

AI training

Troubleshooting

Escalation handling

Client relationships

Formação académica

Bachelor’s degree

Descrição da oferta de emprego

YO HR Consultancy is seeking an experienced Customer Service SME for an hourly, remote contractor role focused on creating a data set of natural, human-enacted customer service conversations to train AI agents. You will apply client communication, issue resolution, and CRM expertise to reflect real-world interactions, adhering to project guidelines.

This role is with a fast-growing AI data services company.