Remote Admin Consultant — Client Services & Compliance

MicroSourcing; Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

MicroSourcing is seeking an Administration Consultant for a work-from-home role with day shifts. You will be the main contact for clients, guiding them through the compassionate release of superannuation processes and coordinating paperwork from initial contact to lodgement with tax authorities.

Demonstrated ability to manage multiple cases (up to 60) while meeting targets and delivering excellent customer service is essential.

Qualifications

• Adhere to targets and KPIs.
• Provide clear written and verbal communication to customers.
• Coordinate case management to maintain performance metrics.

Responsibilities

• Adhere to targets, performance plans, and standard KPIs.
• Provide written and verbal communication to customers.
• Manage multiple cases (up to 60) simultaneously and lodge applications.
• Use CRM systems effectively and participate in training sessions.
• Attend weekly team meetings and contribute to a positive culture.

Job description

MicroSourcing is seeking an Administration Consultant for a work-from-home role with day shifts. You will be the main contact for clients, guiding them through the compassionate release of superannuation processes and coordinating paperwork from initial contact to lodgement with tax authorities.

Demonstrated ability to manage multiple cases (up to 60) while meeting targets and delivering excellent customer service is essential.