Relationship Officer

China Bank Group; Hinoba-an; Hybrid; PHP 420,000 - 540,000; Full time

Job summary

China Bank Group seeks an experienced Relationship Officer to manage a portfolio of high-net-worth clients and deliver bespoke wealth management solutions. The role focuses on acquiring new relationships, expanding existing partnerships, and providing integrated financial planning across investments, banking, and trust services.

The RO will leverage internal resources to tailor strategies, assess client needs, and drive growth in client balances.

Qualifications

• Bachelor’s degree or college graduate.
• 3–4 years of relevant work experience in banking/relationship management/wealth management.
• Strong communication and interpersonal skills.
• Sales-oriented, proactive and results-driven.

Responsibilities

• Acquire new clients through direct prospecting and by developing strong internal and external referral networks.
• Cultivate, expand, and strengthen existing relationships through in-depth client profiling and comprehensive financial needs assessments.
• Understand and anticipate clients’ unique financial requirements and proactively provide appropriate solutions.
• Develop customized financial strategies and integrated solutions by leveraging knowledge of investments, banking, trust, wealth transfer, and financial planning.
• Engage the Bank’s resources and various lines of business to deliver comprehensive wealth management solutions.
• Serve as a key conduit to other business units by identifying and referring opportunities based on clients’ financial needs.
• Generate growth in client balances through proactive recommendations and referrals of appropriate products and services across the Bank.
• Maintain a proactive, disciplined, and client-centric approach in managing relationships and achieving business objectives.

Skills

Relationship management

Sales

Customer service

Communication

Education

Bachelor’s degree / college graduate

Job description

4 - 6 Years

Permanent

Job Description

Job Description

The Relationship Officer (RO) is responsible for managing full-service banking relationships and delivering an exceptional customer experience to a portfolio of high-net-worth clients. The role focuses on acquiring new relationships, strengthening existing client partnerships, and providing customized wealth management solutions that address clients’ immediate and long-term financial needs.

Key responsibilities include:

• Acquire new clients through direct prospecting and by developing strong internal and external referral networks.
• Cultivate, expand, and strengthen existing relationships through in-depth client profiling and comprehensive financial needs assessments.
• Understand and anticipate clients’ unique financial requirements and proactively provide appropriate solutions.
• Develop customized financial strategies and integrated solutions by leveraging knowledge of investments, banking, trust, wealth transfer, and financial planning.
• Engage the Bank’s resources and various lines of business to deliver comprehensive wealth management solutions.
• Serve as a key conduit to other business units by identifying and referring opportunities based on clients’ financial needs.
• Generate growth in client balances through proactive recommendations and referrals of appropriate products and services across the Bank.
• Maintain a proactive, disciplined, and client-centric approach in managing relationships and achieving business objectives.

Job Specifications / Qualifications

Educational Background

• Bachelor’s degree or college graduate.

Work Experience

• 3–4 years of relevant work experience in any of the following:
  • Banking
  • Relationship Management
  • Sales and Marketing
  • Wealth Management or related financial services

Knowledge, Skills, and Personal Attributes

• Computer literate and proficient in using standard office applications.
• Basic knowledge of investments, banking products, and financial concepts.
• Strong customer service and relationship management skills.
• Excellent communication, interpersonal, and presentation skills.
• Sales-oriented, proactive, and results-driven.
• Ability to understand client needs and recommend appropriate financial solutions.
• Strong networking and business development skills.