Regulatory and Privacy Manager

Manulife Insurance Malaysia; Philippines; Hybrid; PHP 1,600,000 - 2,100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife Philippines is seeking a Regulatory and Privacy Manager to support the Chief Compliance Officer in overseeing privacy laws, regulatory requirements, and internal policies across MP, MCBL and MFP.

The role ensures timely identification, assessment, resolution and documentation of regulatory and privacy issues, and supports the implementation of risk-based compliance and privacy controls with business units and stakeholders.

Qualifications

• Minimum bachelor’s degree; a law degree preferred.
• 5–7 years of experience in compliance within the financial industry.
• Strong knowledge of local Insurance laws and regulations.
• Insurance qualification (e.g., LOMA) is a plus.

Responsibilities

• Assist in implementing and enhancing the Regulatory Compliance Program.
• Track and summarize new laws, regulations and regulatory issuances.
• Monitor compliance with applicable laws, regulations and internal policies.
• Support risk assessments and remediation plans.
• Coordinate with business units to document findings and action plans.
• Track timely completion of corrective actions and escalations.
• Maintain accuracy of compliance systems (Archer, Regulatory Reporting).
• Prepare regulatory reports, disclosures, and governance materials.
• Support privacy incidents investigation and reporting.

Skills

Regulatory compliance

Privacy compliance

Stakeholder management

Analytical skills

Leadership

Risk assessment

Education

Bachelor's degree

Law degree preferred

Tools

Archer

Regulatory Reporting System

Job description

This Regulatory and Privacy Manager supports the Chief Compliance Officer (CCO) in overseeing compliance with applicable privacy laws, regulatory requirements, and internal policies across MP, MCBL, and MFP. It provides privacy and regulatory compliance oversight to ensure adherence to Philippine laws and regulations, as well as Manulife's global standards and governance requirements. The role helps protect Manulife's reputation and maintain a strong compliance culture by ensuring the timely identification, assessment, resolution, and documentation of regulatory and compliance issues, while supporting the implementation of effective compliance and privacy risk management programs.

Position Responsibilities

• Support the implementation and continuous enhancement of the Regulatory Compliance Management Program in line with established policies, procedures, and guidance from the CCO.
• Track and summarize newly issued laws, regulations, and regulatory issuances,. and escalate relevant updates to the CCO or designated compliance lead for assessment and direction.
• Assist in monitoring and assessing the Company's compliance with applicable laws, regulations, regulatory requirements, and internal policies.
• Support compliance risk assessments and monitor the implementation of remediation and mitigation plans.
• Assist in facilitating gap assessments and coordinating with business units to document findings and keep track of implement action plans to address identified compliance gaps.
• Track and monitor the timely completion of corrective action plans and remediation activitiesand escalated overdue or high-risk items to the CCO or designated compliance lead.
• Coordinate Compliance Coordinator Program activities, including the monitoring of quarterly compliance attestations and certifications.
• Maintain the accuracy, completeness, and integrity of compliance systems and databases, including Archer and the Regulatory Reporting System.
• Support the identification, tracking, escalation, and reporting of compliance issues and regulatory developments for Chief Compliance Officer (CCO) review.
• Prepare and coordinate regulatory reports, submissions, and disclosures for review and approval by the CCO.
• Ensure the accurate and timely submission of monthly reports to the Credit Information Corporation (CIC).
• Assist in maintaining adequate documentation and records to support compliance monitoring, reporting, and regulatory examinations.
• Assist in the preparation of management and board-level compliance reports, dashboards, and presentations as required.
• Support investigation documentation, monitoring and escalation of privacy incidents.
• Support privacy monitoring and compliance testing activities to measure effectiveness of operational controls that can prevent regulatory breaches.
• Support implementation of the Privacy Program requirements.
• Assist in the preparation of privacy reporting materials.
• Assist in the renewal of company DPO and registration of data processing systems with the privacy regulator.
• Support privacy risk assessment activities by coordinating information requests, consolidating responses, and maintaining assessment records.
• Support privacy training programs to educate and promote privacy policy awareness amongst employees and distribution partners.

Required Qualifications

• Minimum bachelor’s degree: a law degree will be preferred.
• Min. 5 to 7 years of working experience in compliance function within the financial industry.
• Must have a strong knowledge of local Insurance laws and regulations.
• Certified in insurance award is a plus (ex: LOMA) Good interpersonal skills to work with various stakeholders and as a team.
• Able to work under pressure with good Compliance judgement skill.
• Possesses analytical, interpersonal, leadership and negotiation skills.

Working Arrangement

Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index

To request a reasonable accommodation in the application process, contact [e-mail].

Learn more at https://www.manulife.com/.