Regional Operations Manager

Uber; Mexico; On-site; PHP 7,313,000 - 10,360,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber is seeking a data-driven, results-oriented product & projects professional to shape the Delivery Marketplace experience across Latin America. You will partner with Product, Operations, Support, Engineering, and regional teams to identify opportunities, define business cases, and drive measurable improvements in delivery reliability and speed.

The role emphasizes solving complex problems, initiative, and collaboration; candidates should be fluent in English with strong analytical and

Qualifications

• Strategic thinking to evaluate broader impact of decisions.
• Ability to build trusted relationships with diverse stakeholders.
• Strong planning and organizational skills to manage multiple initiatives.
• Master's degree or 3+ years solving analytical/operational problems in tech/consulting.
• Professional proficiency in English.

Responsibilities

• Partner with Product teams and regional experts to identify opportunities for new features and enhancements.
• Identify process improvements and opportunities to enhance delivery quality and marketplace experience.
• Analyze large datasets to uncover root causes, define KPIs, build dashboards, and present data-driven recommendations.
• Lead projects from concept through launch with scoping, alignment, implementation, and impact measurement.
• Collaborate with Operations, Product, Support, Policy, Legal, and Engineering to design scalable solutions.
• Apply structured, analytical approaches to solve complex operational challenges and improve delivery at scale.

Skills

Strategic thinking

Stakeholder management

Planning & organization

English proficiency

Data-driven problem solving

Communication

Product management

Education

Master's degree

Tools

SQL

Python

Job description

About the Role

At Uber, we're transforming the way people get what they need, when they need it—from enjoying meals from local restaurants to ordering groceries or celebrating with a favorite bottle of wine. Our platform connects customers, merchants, and delivery partners, creating opportunities for businesses to grow and for people to earn on their own terms.

As part of the Product & Projects team, you'll help shape the experience for both customers and delivery partners across our Delivery Marketplace in Latin America. In this role, you'll lead initiatives that improve marketplace reliability, delivery speed, and the overall delivery experience.

You'll partner closely with cross-functional teams—including Product, Operations, Customer Support, Engineering, and other regional stakeholders to identify the root causes of delivery challenges, uncover opportunities through data, and build compelling business cases that drive alignment and decision-making.

We're looking for someone who enjoys solving complex problems, takes initiative, and collaborates effectively across teams. If you're curious, resourceful, data-driven, and excited to turn ideas into impactful solutions, we'd love to hear from you.

What You'll Do

• Partner with Product teams and regional experts to identify opportunities for new features and product enhancements. Act as the regional subject matter expert for Courier Product launches in Latin America, ensuring solutions meet local customer and delivery partner needs while supporting business goals.

• Identify process improvements and product opportunities that enhance delivery quality and the overall marketplace experience. Help develop solutions that enable delivery partners to consistently meet and exceed customer expectations across Restaurant, Grocery, and Retail deliveries.

• Analyze large datasets to uncover the root causes of delivery challenges, define and monitor key performance metrics, build dashboards, and present data-driven recommendations to business leaders.

• Lead projects from concept through launch, including scoping, stakeholder alignment, implementation, impact measurement, and ongoing communication of results.

• Collaborate with local and global cross-functional teams—including Operations, Product, Customer Support, Policy, Legal, and Engineering—to design, test, and implement scalable solutions.

• Apply a structured, analytical approach to solve complex operational challenges and continuously improve the delivery experience at scale.

What You'll Need

Basic Qualifications

• Strategic mindset: Ability to evaluate the broader impact of decisions, anticipate challenges, and execute initiatives effectively.

• Stakeholder management: Experience building trusted relationships and influencing diverse stakeholders to drive alignment and results.

• Planning and organization: Ability to prioritize work, manage multiple initiatives, and deliver high-quality outcomes in a structured and efficient way.

• Professional experience: Master's degree or 3+ years of experience solving analytical or operational problems in technology, consulting, or a related industry.

• Professional proficiency in English.

Preferred Qualifications

• Data-driven problem solving: Experience using data and analytical tools such as SQL, Python, or similar technologies to identify opportunities and solve business challenges.

• Communication: Strong written, verbal, and presentation skills, with the ability to translate data into clear insights for technical and non-technical audiences.

• Product management: Ability to translate complex operational challenges into intuitive, user-centered product experiences with strong attention to detail.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.